hello i think this dhl becoming a joke ; im waiting for my 3 boxes from hk to brussels and i been waitng for more then 3 WEEKS . in the end they say they only find one box and they dont know where is the other boxes are .THEN THEY LOST THE INVOICE and keep saying Clearance delay ; till now they dont call me any more and they will just say we are busy please wait, i want to go and find their manager or someone and show him what it means to let someone wait and wait
Waybill: 2976385591

A German auction house paid DHL Euros 420 (About $680) for "premium service" to send a 15kg package from Germany to me in Los Angeles. It never arrived and no one in DHL cares. The company apparently has no ability to recover from a shipment gone wrong.

Use them at your peril. They have failed me.

I sent a gift parcel via DHL Express from Mexico to Chile on the 30.10.2010, it arrived a few days later, 03.11.2010 in Santiago, and customs clearance began. I had previously had generally positive experiences in using DHL in Mexico and the USA, so I didn't expect any particular problems, though I'd never used them to ship to Chile before. The parcel had a total value of USD 200, and I included receipts of purchase with the parcel.

I contacted Chilean customs to check the duty payable... it took some patience, but after some misdirection I was able to determine that for the parcel with a total value of USD 200, the total payable should be USD 43... not a small amount, considering that several countries don't bother to levy duty on parcels of a clearly non-commercial nature, but I indicated that I would accept to pay customs charges, and waited for customs clearance and notification of the exact amount to pay.

Days went by, supposedly "Clearance delay" according to the DHL tracking page, until finally on 16.11.2010 I received a demand by telephone from DHL for USD 120! I asked for a breakdown of this demand, and I received an obviously invented breakdown by email. Among other mistakes, DHL didn't quote the percentages used to calculate the positions (that would have been much too convenient I suppose... they must have assumed I didn't do my research), and seem to have taken the rather unusual position that I should pay the "incrementables" for shipping and insurance that go towards calculating the FOB value, so having already paid DHL to ship the parcel to Chile, I should apparently pay for this a second time... nice one...

At this point I was already very suspicious... but not entirely clear on who might be pocketing the difference in the two duty calculations. I suspected Customs, who have a poor reputation, so I contacted them a second time with the specifics of the case. They insist that their total charges come to approximately 29% of the FOB value, which is broadly in line with their original estimate, so I am forced to conclude that the difference is going into someone's pocket at DHL in Santiago. As I said, a nice little scam.

To force the matter (which in my opinion is essentially blackmail, and most probably does not correspond with the actual state of affairs), DHL emailed me on 19.11.2010 to say that the parcel would be transferred to a government warehouse for abandoned shipments.

DHL has not responded to my complaint submitted 1 week ago, or the follow-ups I made since then. I will file a report of theft and extortion with the Chilean police when I am in Chile at Christmas.

I have the feeling someone at DHL thinks they're getting lucky this spring... I strongly suggest anyone shipping items to Chile take precautions.

WHAT IS MEANING FOR DHL = ( DELIVERY HALFWAY LOST )

USELESS COMPANY, HOPELESS STAFF, DANGEROUS SERVICE, AND HIGHEST CHARGES!!!

First off I've never heard of DHL but I was told its a reputable shipping company in the states. I ordered a pair of coach shoes on the 13th of August. I got a call saying the driver attempted to drop off my package on the 19th. I called DHL and they told me that it'll be back out and I'll get it the next day. Well the guy never showed so I called back again. They basically told me the same thing as before. It'll be dropped off the next day. Still nothing. I've probably 4 times (going on 5) so far asking about my delivery and whats going on. I'm leaving to go to Fiji for 4 weeks on the 18th so I called yet again this morning the ask why it still hasn't been delievered after I've been told countless times that the driver has it and will deliver it that day. I was promised that it would be delievered today (the 16th). Thats the only day I'll be home to sign for the thing. I waited all day and nothing. I called and the lady said that the driver has it with him and will deliver it after 6pm. She sent him a message or something along those lines. Again, no guy, no package. Tomorrow the 17th is my last day here and I'll be home until 1pm. So now I have to call back in the morning yet again and either ask for them to put a priority mark on it and make sure the guy is at my house before 1pm. I'll give him until 1 and if he doesn't come then I have to go pick it up from wherever it is. Either that or I have to cancel my order and they can ship my package back to where it came from.
I've learned my lesson about things that I've never heard of before. The drivers SUCK, the telephone people aren't that good at handling these types of situation, even though some situations are hard for them to do anything the least they could do is make you feel like you're a valued customer and would try their best to get your package to you by any means. The added stress wasn't need and I'll probably never ever use DHL again or even let any of my friends use them. I'm sticking with Canada Post next time for sure! No wonder DHL isn't that big in Canada