DHL
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Category: Services
Contact Information
United States
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DHL Reviews
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June 9, 2007
Tragis non service
My daughter "to be" needed a visa invitation. On Wen. I went to Office Max who is listed as a DHL carrier only to hear a young employee say they don't do international. (yes,,but I don't want them doing it if that's the extent of their knowledge) I call DHL. I'm told pick up is between 2 and 6 pm however mine would be about 4pm. I arrive home shortly after 2 only to find he was here at 1;58. I would have left work early had I been told 2pm. I wait the afternoon at home. 6pm they picked this simple little letter up. It's delivery promise is basically then end of Romania's business day (approx 48 hrs). The importance of this delivery time was made to them. The delivery time came and went (48 hrs) it had never left the United States nor could they find any reason for the delay.
The tragedy is this. She was to have this letter first thing Mon. am for the Romanian embassy in order to receive her visa in time for the visit to the US in the late summer. The time when my son would return from his second tour in Iraq for a 3 week leave and then assigned to Germany. Military is not going to change their schedule, nor is it likely Romanian Embassy will make any adjustments as they would not even disclose what is required in a "visa invitation" @ 100.00 a pop.
So Daniela is heartbroken. My son unable to even console her is disappointed as well. I will not be able to have "family pictures" nor will she be able to meet them in any foreseeable future. Lastly, only as a mom but still... I will not be able to see him after this tour as you know he may love mom but it's he's "love" that he will go see for those short weeks.
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May 26, 2007
DHL drive hit and killed my dog!
On May 4th of this year a DHL Driver (The Fleet Inc.) delivered a package to my home on 486 Hyland Drive, Castle Rock, Colorado. I live in Castle Pines Village, a private gated community. As the driver was leaving my driveway she ran over my 4 month old puppy. Both my 13 year old son and I witnessed this event and tried to stop the driver. The incident started when I opened my front door right after the Driver had rang the door bell and left the package. My dog followed her to her van as I opened the door. I immediately called the dog (at this point the Driver is less than 15 to 25 feet away.) The driver ignored my repeated calls to her and the puppy as she was returning from my front porch to her an. During this time the puppy was barking at her and I am yelling at her and the dog and she looked down to acknowledge the dog. She had left her van running (against DHL policy) so that when she got in her vehicle she was able to back up quickly and carelessly out of my driveway. I chased after the Driver and yelled at her to stop, but she kept backing out of my driveway. As she left the driveway and pulled away (I continued calling her) she stopped to look over her dashboard, then pulled forward and hit my dog. I then ran and picked up the dog and she stopped about 30 to 50 feet down the road and returned to my house as my son and I prepared to take the dog to hospital where it died. I called DHL the afternoon of May 4th to report that my dog had been hit and killed and her boss Terry (last name unknown) said she had reported it and said she saw the dog prior to leaving my driveway. In later calls to DHL, the company has accepted no responsibility and will not acknowledge my concern about their lack of safety when leaving a driveway or driving in a private residential area.
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May 5, 2007
Outright corruption
My brother recently posted 90 DVD'S which was his personal collection from the UK to Suriname as he was emigrating here.
Total cost was 68 GBP ($135) Personal used items do not carry an import tax burden as I and many friends know having imported many personal items in the past. The DHL guy turns up at my house in his personal vehicle in the evening demanding $900 import tax! After being told to whistle he then managed to "get us a discount" - $450. We agreed thinking we would pay and then send the items back out the country and claim the tax back. No chance he turned up with the box without a single piece of paperwork! He was then sent away to get the paperwork and upon return arrived with a handwritten scrawl on an unofficial piece of paper. He then admitted that there is no official import tax on the item and that "people have to eat" and so we will have to pay! Calling the local office we were told that it is a customs issue and that is Suriname but when challenged that if that was the case we would have to clear the items ourselves and would get official documentation ( I import items for 6 companies weekly) I was asked - "do you want the things or not?". I am going to bury these thieves or at least the local office.
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January 30, 2007
DHL service sucks! Don't try!
I was supposed to receive 4 packages on 1/23, and today is 1/25, I still haven't got anything! I contact DHL 3 times, gave them my tracking #, and still no one know where my package is!!! First I talked to a person named Tanya; she said they must have the address label wrong, so she issued me a set of new tracking #.
The next day I called and they said the package will be arrived at 2-5pm, which didn’t. So I talked to another person named Debra, she said she can't track the packages but will found out what happened and will give me a call back later, which didn't. So today I try to contact them again because it's 6 pm and still don't have my packages. Someone name Ericka answered the phone with the worst attitude in the world, and saying that I should keep waiting and see what happen next week!!! I am now still waiting for my packages, and don’t know what to do!!! What kind of service is that?
*update* Today is 1/30 and I still don't have my package. Called DHL, they still don't know where the package is; have to contact the shipper (online store) to credit back on my account!!! Since the items that I purchased online is on sale, I am not able to get them anymore!
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December 19, 2006
The leader in unreliable delivery!
I am a distributor and we use DHL as our Logistics carrier. I sent two packages out on Wednesday Dec 13, 2006. One to a company in state ground service and the other 2nd day in New Jersey. Instate delivery always is a next day turn around or so I thought. I got a call from my customer on Friday saying she has not received per package. When I tracked the package it showed that the package was in the town of delivery on the 14th (next day) but when I called to confirm delivery the tracking agent said that the package would not be delivered till Tuesday Dec 19th. She said since the package was sent ground there is no guarantee on the package. So I had to go to the post office and ship out another package next day service. So I lost another shipping charge and also the product involved. Now since the package shipped ground service there was no guarantee now what about the other package I shipped 2nd day air. That has a guarantee right. Well maybe with another carrier than DHL. The other package that was supposed to arrive on Friday. Everything was good until I got a call from my customer on Tuesday Dec 19th stating she has not received her package. Once again I proceeded to track the package. The package was in the delivery destination on the 15th like it was supposed to be but once again was not delivered. So much for the guarantee. And if you are looking for any help from the people on the phone or any of the customer service people good luck you’ll have a quicker time finding the Holy Grail. DHL has to be one of the worst carriers I have ever used. I think when they send me the bill I’ll send the payment through DHL.
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December 13, 2006
This company is a joke!
This Company is a joke. They managed to provide a tracking number, then loose my item. Then they told me it was never picked up. Then they told me the pickup point was the same as the delivery address. I gave up in disgust. I will never deal with these people again. Recommend that DHL sent their management salary checks by DHL service then perhaps their lousy performance might be realized and fixed!
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November 6, 2006
Package being declared lost
Package sent by DHL from Shenzhen, China to Winston Salem NC. Package signed for as delivered but was not sent to the right address. Talked to the delivery man and his supervisor and was told that the delivery man delivered it to 436 and not 426. He explained that he had someone who was walking by sign my wife's name to the receiving document and left the package on the doorstep. Nobody has seen the package and the receiving document was clearly forged. While trying to resolve this problem and several phone calls from China I was told that the customer service department is not allowed to make international calls and they do not reimburse for phone calls. This case was closed by DHL with the package being declared lost.
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