I ordered an I phone yesterday through ATT and they express shipped via DHL. I have never received the package although they say they have delivered it. ATT will not send me a new phone. DHL will not refund ATT since ATT never insured it! I am the one without the money ($450) and the phone! Detail: I had a road trip scheduled for tomorrow and need the phone. Now besides everything I have to delay the trip because stupid DHL!!! I will never use them again and I will tell everyone I know not to!!!

To put this as simple as possible, DHL LIES. For one week every person I have contacted with DHL has lied about the location and delivery of a package I am expecting. Beginning on Dec. 17th and every day since DHL has promised delivery of a package. The lies have not been limited to just phone conversations but in writing by email responses from DHL to me. GOOD NEWS TO ALL THOUGH... DHL IS LOOSING MONEY AND WILL SOON BE GONE.

I have been forced to use DHL on three occasions by ordering online from a website and the website sending through DHL only and I have had nothing but HORRIBLE service from DHL every time. The most recent this week! I paid $160 extra for next business day delivery and the company sent it through DHL and I have waited three days now and was just told by DHL that they don't "guarantee" next business day after the 16th of December! They don't care if I paid extra or not!

I asked if I could drive down to the distribution center and pick it up myself and was told NO that they were not going to go look on the pallet for my order and that I had to wait until an "attempt" to deliver the package had been made before I could "try" to pick up the package the following day from the distribution center. We are talking about thousands of dollars worth of computer equipment!

The last delivery before this one from DHL showed up 4 days late and the delivery driver was rude and obnoxious from the moment I opened the door. He was dressed in ripped jeans and he smelled like alcohol! Is THAT really the image they are trying to portray? They don't even ring the doorbell. You have to listen to hear a truck pull up then RUN to the door and open it or they just sneak up and tape an "attempted delivery" sticker on your door.

I actually caught the guy trying to do it the last time! He hadn't even taken my package out of his truck! He just snick up to the door with the sticker and when I opened the door on him he was reaching to post the sticker on it and was surprised! I had to actually ASK him to get my package out of the truck. He said "I wasn't expecting anyone to be here!" So you don't even bother to ring the doorbell or knock?

DHL needs to be put out of business!

Ordered a computer from Dell, made it too the Arlington Texas facility and the then after it was scanned in, it checked out, I did get the small package containing the lojack disc. Unfortunately, I did not get a chance to load it on the computer. I know that government regulations require that computers be identifiable via encrypted code accessible by tracking internet usage, be i am never going to find the lousy piece of crap that stole my computer, but I do know he or she works for the Arlington Tx DHL facility, if I could find them I would sue them for the interest Dell is charging me even though i did not receive my computer.

I had DHL ship a painting to my home in India (I am a british expat). It was shipped in a very sturdy container. The painting cost me 700 USD , a price which is well documented. The DHL delivery person delivered the painting exposed, on a motorbike while it was raining heavily. It was ruined.

After a very long and stressful process of emails not being responded to and attempts to fob me off completely, they have admitted their failings and offered 100 USD compensation. This despite the fact that they deviated completely from their own standard practices and failed absolutely to deliver as per the standards they set themselves and promise to us as customers. This is, to anybody with even a faint grasp of ethics, is totally unacceptable.

Their response sadly shows how utterly irrelevant we are as customers to these huge faceless companies. If I was responsible for damaging a customers goods through woeful neglect and complete deviation from the quality of service I had promised to that customer, I would have the decency to pay them for the damage my actions had caused. Not so DHL.

The sad thing is that the stress of having your shipment destroyed through incompetence is small compared to the stress of trying to be compensated or even recognized by the company that did it. The response simply adds insult to Injury. This is an awful company to be done wrong by.