DHL is the worst services of all the delivery out there. the customer services and their pickup is lazy and stupid. Does not know what they are doing at all. I had use DHL to shipped some of my home stuff to another state and when it arrived all my fragile box were damage and DHL bill an outragous amount for delivering two days air when I specifically ask to ship it ground. Forget about calling their customer services department since they don't know what the hell they are doing and will not doing anything to resolve the problems. I had to report them to Better Business Burual in order for them to do something. But they did not do anything to address the damages that they caused for my stuff. I will never use DHL again and will recommend to any one to go with UPS or FEDEX.

On May 3rd my Partner and I took a 12 lbs package to this DHL location we should have known better...the young Man behind the Counter was dumber then a box of rocks..first, he sees us coming up to the DHL counter with a large 12 lbs box which we sat on the counter and what do you think the first thing he says is (after we stood and waited for 10 mins for him to finish up with another customer)"do you need help with something?" my Partner made a face and said "yes we want to send this by DHL to Knoxville, TN" he walks over stares at the box for a few minutes then proceeds to flip it end over end upside down and right side up then says "is there anything in it breakable" my Partner said "no, lucky for you there isn't" he began typing something on a screen as he did this I said will this be delivered to my Mothers door she's 80 years old and can't carry it up the driveway and it could be stolen if it's left at the end of the driveway..he said "yes Mam it will be left on her porch" we even wrote those exact instructions on the box.. we use to use DHL because the PO wont take her packages to the door and they would either get stolen (she lives up on a hill a gravel driveway leads from the mailbox to the house)or ruined by rain..Moms package was dropped off on May 3rd 2008, and wasn't picked up until May 5th..it reached Knoxville, TN on May 7th..but they did NOT deliver it to her door (even though she and my great Nephew was home waiting for the DHL truck) as we were told they would..instead they took it to the POST OFFICE..had I wanted the bleepen thing delivered by the PO I would have paid less money for the privilege..I called DHL and complained and all I heard was "I'm sorry for your inconvenience" I told the Woman I talked to I paid DHL for a service and they did not do their part..and if my Moms package gets stolen or damaged it will be their fault and once again she said "I'm sorry for your inconvenience" DHL will never get my business again..and I strongly recommend no one else use them! Why pay DHL more money to deliver your packages if they are just going to take them to the PO..the PO is closer to us then DHL is had we wanted Postal service we would not have paid $20 to DHL for delivery we would have just gone to the PO ourselves..all we can hope now is my Moms items and my Nephews gifts haven't been stolen!! Thanks DHL for nothing!! Forward this complaint on to them and let them know they have let down a 80 year old Woman and a 6 year old little Boy they can be proud..they got their $20! a small footnote we stopped having DHL pick up our packages from our house for delivery because the driver hit on me asking me out. when I told him I was married he said "so what" he made me uncomfortable with his advances..when I told my Partner that's when she said "no more at home package pick ups" now there's going to be no more package deliveries period! I do online auctions and sales so DHL you have lost a valuable customer!

DHL's tracking site stated they left a package at my front door. I was home the entire day in question and never saw DHL once. FedEx seemed to deliver a package to my brother that same day with no problem. After playing phone tag with customer service at DHL, it turned out that the idiot driver delivered it to the wrong address. And then when he tried to retrieve it, he failed at that too! In this day and age, how does a delivery service of all services get an address wrong??? Also, when I had raised the issue with a customer service representative from 1-800-CALL-DHL, the representative was very cold and sounded as though it was a normal occurrence that their drivers deliver packages to the wrong address.

I first thought the bad delivery of my Dell computer was maybe a one time incident but my next experience nailed it down that Dells pick for a delivery service was a bad business move. I personally would want delivery of the product I was selling to be top priority but not so with Dell. I quickly found that neither Dell nor DHL had very much concern for this part of the process. After missing my first delivery of a lap top computer because DHL was to be deliver on a certain day and I had someone there all day to wait on it but no one ever knocked on the door the person I had waiting said they looked up and the van was driving off and when they went to the door to see if they left anything there was a note no one was home. That night I had a call they were coming back the
Next day at a certain time but no one showed up and when I inquired they said they did not run in my area on that day. I am in day three and the predicted delivery and it is partly cloudy very frustrated with a 20% chance of delivery.

Very frustrated,
Mike Yeager

Actually, this should be a complaint for DHL & the USPS. I ordered some clothes from Anthropologie on 3/11/2008. My package was shipped on 3/13/2008 with DHL. I tracked my package. Tracking said that DHL left it with the USPS. It also stated that the package was "delivered & confirmed" on 3/15/2008 (a Saturday.) I have not received the package yet. I called DHL & the USPS. They are pointing fingers at each other. My postman called & said he didn't deliver a package to me that day. I keep getting bounced between the two. I called Anthropologie to put a trace on the package. Anthropolgie's policy is that they have to wait for 14 days before they can trace the package. So, I am out $215 & no product. If they have to reship, one of my items is already on backorder!

DHL sucks.