I have been using DHL for over 5 years, I have to admit that their non US service is great, once packages leave the US they get delivered on time|. I recently discovered a billing error where DHL surcharged me over $1000".00 to ship a large package to Saudi Arabia, . Luckily I had my DHL quote and package information recorded/. I created a billing dispute and DHL refused to correct the issue, I started the process back in February and I realize that I was dealing with complete idiots! They refused to recognize that their were billing me for package dimensions that exceeded manufacturer packaging specs, it is almost if the package grew within DHL sort system". After multiple emails and certified letters, DHL continues to call me on weekly basis looking for payment and I have to tell them every time that the invoice is not over due, it is in dispute, all I asked them to do is correct their mistake, . But hold on, it is a mistake or an opportunity to enhance revenue?

In talking with other EX DHL customers, I realized that DHL has a long history of padding the invoices|. So buyer be aware, audit your invoices and do not give them your credit card.

Paid dhl on a friday to deliver a package to romania on monday as it was urgent and the post office won't deliver as fast.Driver came to pick up my package and did not let me fill in the paper work, did it himself and rush me sign as he was in a hurry.At about 2pm on monday called to check why the package hasn't arrive and was told i'll be called back. No call by 6:30 pm and had to call back myself only to be told that the package will not be received in romania untill tuesday.Because the receiver tel nr was not on the paper work.dhl are not as fast as they claim to be and their people are not well trained.Customer services won't even let me talk...and i could go on and on...
I will never use dhl again. I paid £70 so that my package will be there monday as it was for a very important meeting that my husband had schedueled for tue morning. £ 70 FOR NOTHING!

12-1-10 i had my sister ship a piece of marble from indonesia, she packaged it for international transport, (bubble wrap, foam and crate) DHL repackaged it with old cardboard only causing breakage. DHL refuses to refund my shipping costs, many times the cost of the item, saying i would have to make a claim in indonesia, knowing full well that there are no consumer protections there and i would have a snowball in hells chance of getting a claim processed there. DHL has the worst customer service i have ever encountered, in short they are a ripoff and ripoff the small customer/shipper. stay away from DHL !

On Monday, January 9th, I was told I would receive my package on Tuesday. Tuesday I waited all day and at 5 pm was told I would receive it on Wednesday. On Wednesday, I waited all day and at 5 pm the deliverer called to tell me he couldn't find the address.

I gave him the correct address but he told me he wouldn't deliver it until Tuesday. I told him I was leaving Mexico City Friday at noon and asked him if I could pick up the package myself. He said 'yes' and told me where to pick it up. I told him I was on my way.

At the DHL office I was told they didn't have it and to return after 7 pm. At 7 pm I was told they didn't have it and I should call Customer Service.

Customer Service told me to call in the morning at 9 am. Tuesday at 9am I was told the package was placed in the imports area and couldn't be picked up. It is now 10:55 am and I'm waiting for a call so I can go pick up the package even though I was told it was unlikely that I would have it by noon.

I've called DHL at least 20 times. I've used up about 30 dollars on cell phone cards. I've wasted 2 days waiting for the package instead of shopping for my business. I made repeated trips to DHL with no success. Continuous frustration.

DHL is the most useless postal service in the whole world. You should get ready to start posting losses because am never going to use you again. You want more words? You will get it DHL IS USELES.