DHL (Domestic Delivery) - Rochester, NY
www.dhl-usa.com

I never use DHL unless it is the only option, as with Dell - I really wish they would change providers. Besides the fact that DHL's customer service is lacking, such as an obvious absence of care, and a rude demeanor, their actual delivery people are ridiculously lazy. We have the same delivery driver at my apartment building for all DHL deliveries. That being the case, you would think he would understand the intercom system that is used to get to any of the apartments. Yet every time I have a DHL delivery, I look up the tracking number to see that the driver claimed that "Consignee premises closed. Will attempt again next business day." I was here, all day, just like every other time they claim I am not here. When calling customer service to explain, yet again, that I should not have to call to cause a stink every time I have a DHL delivery, I was informed that I should "put the driver on the spot and ask him why he cannot figure out how to deliver to me." Way to throw off any responsibility there.

I HATE DHL.