DHL Delivery Service

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Category: Services

Contact Information
Albany/Schenectady/Troy, New York, United States

Phone number: 1-800-225-5345
www.dhl-usa.com

DHL Delivery Service Reviews

June 11, 2008

OVERNIGHT DELIVERY..NOT

On Thursday, June 5 I was informed that importent financial papers would be sent 'OVERNIGHT DELIVERY" from a bank in Pittsburgh, to a manufactured home dealer in Lawton, Pennsylvania. On Tuesday of the following week we still had not received the papers. We were informed that the papers were mistakenly returned to Pittsburgh, by the DHL delivery person. We were assured that the papers would be re-sent and we would have them in time to sign on Thursday, June 12 (one week for OVERNIGHT DELIVERY). Our agent has now called us to say that the papers are not delivered and that she will again attempt to find them. The bank assures us that DHL has them. I don't find this comforting in that DHL can't make an OVERNIGHT DELIVERYin a week long period. This company doesn't seem to care who thay are affecting, or how. It seems a very arrogant attitude towrds a public that can, (and will in the future) use other services. I will have to make sure that anyone I have importent dealings with doesn't utilize DHL services.

February 19, 2008

Failure to deliver to address

DHL has failed to deliver packages to my house on two occasions. The driver has falsely stated that the package was left on the porch. Neither time did the driver come to my house. On the first occasion the package was delivered to the neighbor's. This second time the package was not delivered to any neighbor and I have the problem of getting the shipper to file a claim. Also, I have to pay a second time to get the item shipped to me.