So DHL 2nd Day is supposedly to be Guaranteed delivery by 5:00 pm on the second business day. I ordered a package from Etoys.com and it was mailed via DHL apparently by "5pm the 2nd business day" what a load of nonsense that is. It's a lie. My package was supposedly to be here Thursday Dec 20th by 5:00pm. I called that evening they claimed the plane never came in. I called back Friday Dec 21st 3 times the package was accepted at the facility in Chantilly Va at about 9:45am but it was to late to give it out. A rep then promised me I would get it on Saturday Dec 22 first thing called again still no package. They then don't deliver at all Sunday I did call Sunday they promised me it go out 1st thing Monday morning Xmas Eve. Here I am now Christmas eve and they say they are not sure where my package is exactly the last time it was scanned was on the 22nd. They are like it is to late to go out on delivery now. I am furious. Etoys Guaranteed delivery arrival by Christmas. They claim I could drive out there and get it but I do not drive. Now my son wont get his gifts for Christmas. They call center reps are rude. I was hung up on by one when I thanked her for ruining my son's Christmas. They love to mislead you and lie. My dad and brother god so fed up with me getting stressed about it. They are going over there and trying to bring it home. They know it is unacceptable. They say what kind of Guarantee is that? Plus I know from when I worked for a currier if we missed a deadline we would go out on any limb it cost to get the people their package & make sure they get it 1st thing the day after their guarantee. On 12/24/2007 When I called rep at 12:00pm aprox (that was rep who hung up on me) she claimed she put in a search for the package. Well as of 1:30pm when I called up to explain that my dad and brother are coming they have yet to read that message. I find that extremely irresponsible. I did give me a “system failure” credit but it just went back to Etoys. Etoys did in fact refund me shipping but still did me no good my son didn’t get his gifts for Christmas. Oh and about my brother and dad picking up package they been there since 12:30pm EST they are still there at 4:00pm EST. They have started to miss our holiday dinner. Due to these fools! They told them it be another hour until they pull the shipments going to my area “Fairfax” There had to be 50-75 other people in front of them in line with same complaints trying to get packages that were supposed to be delivered before Christmas. Wow doesn’t that say enough!