Dear DHL Customer Service,

I would like to bring to your kind attention regarding the bad, infact very rude customer service (basically a bad telephone manners & attitude towards customers') by your Dubai office customer service representative Ms Ellen.

Ref My shipment no: AWB2228352103.

I got an SMS this morning (27.03.2010 at 10:40 AM dubai time) from DHL express to call them back which I did with in a minute, then I got Miss Ellen on Phone who did not reveal her name in the first palce..but asked my address details in a very unprofessional way.. which I did give her required information, then when I asked about the delivery timings, she replied that it will be with in 2 days time & she can not provide approximate time because DHL has the agreement with Bank to delivery with in 2 days only, intern she directed me to conatct HSBC middle East bank on the same, this was contracry to the information I have received from the bank who promised me the delivery by Sunday Morning at least. coversation continued again Ms Ellen asked me my avaialbity at my residence I said I cant give any fixed time unless she gives at least an idea about the delvery timing, and two days duration is a long period of time to plan my availabity in one place..

seocnldy, also she asked my office address, when I asked why she needs the office adress, she changed again sir as per our contact with bank we are supposed deiver to your office address.. which thrown me to Bizzare.. what if I do not have an office? will I not get my DHL parcel? iI it a precondtion? which is not agreed with bank as well..

To wrap it up.. I am already in a trednouse pressure to get the parecel from HSBC, becuase they have defaulted thrice.. adding fuel to the same, now DHL is taking 2 days & also.. in a very unprofessional discussion.. which I do not appriciate...

I strongly feel a Good attitude towrds customres coupled with good telephonic manners are the pre requisite to company like DHL,

hoping to receive a repsonse

Regards
chandrashekar K
00971 50 7887937