Like Ashley, we also had a great experience with Destination Movers. We have to admit we were really concerned at the beginning because we thought we were getting a fair price. Luckily, Destination Movers put that fear to rest after they loaded our stuff. They came back with a revised estimate that was 4 times the orginal quote! What a relief. We were really hoping to spend a lot more than we could afford.

On top of the that, there was the customer service. How refreshing it was to be put on hold intermittently by 10 different managers that didn't care about us. And funny, too. Max told us they weren't -- get this -- a pizza delivery! Ha! What a sense of humor!

That's not all. Usually moving companies show up on a day and time that is convenient for the customer. How annoying. But Destination Movers once again demonstrated how they were a cut above the competition. They showed up at 2 a.m, weeks after we moved into our new empty house. What a nice surprise!

But best of all, our stuff. Even though most of it was valuable and irreplaceable, we 've been trying to destroy or lose it for years. No luck. That is, until Destination Movers arrived. How delighted we were to find our wedding albums missing and our furniture shattered to pieces. These guys were really on top of their game.

Our only disappointment was that we didn't sign up for the hostage load special. We've read rave reviews about this service all over the internet. Oh well, next time I guess.

Thanks, Destination Movers!

Hello my name is Ashley and I recently hire Destination Movers to help me with my move from Macon, Georgia to Houston, Texas. After reading some of the comments from other customers, I feel obligated to say that my family and I had a good experience with them. I contacted them because my sister in law also moved with them and had no problems. Im pretty sure that not everybody takes a time to write a good review, but I will.

Misleading Consumer About Moving Costs
Destination Movers were deceptive in their presentation of moving costs. On 6/17/08, I had spoken with the customer representative, Becky, about the total square footage of items to be moved. Although she had been professional up to this point, I was forced to call her repeatedly as she had made errors in the estimates. After an exchange of 4 emails, Becky had sent me a final price of $1236.90 for 248 sq feet of furniture. This was considered “a binding estimate.” I agreed to this total and signed the computerized contract.

The movers came to my family’s house on 6/21. I had already left for California at that time so that I would be present 5 days after the movers picked up the furniture. The movers told my brother (who was present at the house) that the total square footage was 350 rather than 248 feet after the items were already packed. The estimate did not seem accurate as the apartment in San Francisco was only 650 sq feet in size. The total ended up being $2129. This total included $384 for “new packing” for a total of 32 items. Only a mirror, 4 pictures, and a sofa had been “repacked.” Due to the fact that the furniture had already been loaded on the truck, my brother had little choice, but agree to the sum of $2129.

Our moving items were finally delivered on 7/26/08. While discussing the charges for delivery to San Francisco, Becky had told me during the initial booking that the first flight of stairs is free. Here is an excerpt from the electronic contract:
Stairs: The first flight of stairs will not be charged. Each additional flight will be charged at $75 per flight.

Upon delivery of the items in San Francisco, one of the movers, Renee asked for $225 to bring the items up from the first floor to our second floor apartment. When I objected, he agreed to carry our articles up for a “discounted” $150. He stated that “a flight of stairs” was considered to be 7 stairs. The apartment was considered to have four flights (the three steps leading into the apartment=1 flight; 14 steps=2 flights; flat landing=1 flight). I agreed to pay the $150 as Renee would not bring the items up to the apartment without this sum.

Misleading the Consumer About Time of Pickup and Delivery
Destination Movers told me that the delivery time would be 1-14 days during the month of June (a “busy month” per Becky). The contract sent by email and signed by me said1-21 business days. Here is the section of the contract for delivery cut and pasted into this letter:

DELIVERY TERMS:
1. Delivery schedule for the same regions are 1-14 business days.
2. Delivery schedule from the East Coast (from or to) the west coast are 1-21 Business Days.
3. Delivery schedule for all other regions are 1-14 business days.
All delivery times are from the earliest date that you are able to receive delivery.

On the day of pick-up in North Wales, PA, we were told that the movers would come by 10 am. They showed up at 730 pm. Our items were stored then placed in a storehouse, and Destination Movers failed to address any of consumer’s concerns from the period from when the furniture was picked up to when it was delivered. We were placed on hold for periods ranging from 10-45 minutes after calling the company about a date of delivery. Upon being asked for a supervisor, the consumer was again put on hold. The supervisors, Max or Ruben, would have different excuses such as “the truck is broken, ” “trust me, you’ll get your stuff, ” and “you will get your stuff in 21 business days.”

Destination Movers delivered our items five days past the 21-day delivery promise stated on our moving contract (picked up on 6/21 and delivered 7/26). The movers were scheduled to arrive at our apartment at 2:00 in the afternoon, but did not arrive until 8:00 p.m. The moving truck in which our items arrived was packed in a haphazard manner, with furniture and boxes thrown on top of each other (See attached photos).

Negligent and Unprofessional Care of Household Goods
Upon picking up the furniture items from the house in North Wales, PA, the movers failed to establish an inventory system. All boxes had my original labels, which I had provided myself. Some items were repacked and no labels were applied to the outside of these boxes. Consequently, the delivering movers on 7/26 spent 2 ½ hours locating the items. One of the items, a framed picture that had been a family heirloom, was completely lost. I was called down to help them located my items buried within their truck of other peoples’ belongings piled haphazardly upon each other (please see attached photo). In their search for our furniture, the movers also caused significant damage to items belonging to other customers. At one point, one of the movers stepped upon and damaged the air conditioner belonging to another customer.

During the process of unloading and delivering our furniture to the San Francisco apartment, the movers damaged our front door and scratched our wood floor (please see attached pictures). In addition, they caused significant damage to our items and promised us that “this was how we found it at the warehouse.” These items were all in perfect condition when loaded into the moving van from our home in North Wales, PA . The following items were damaged:
1. Toshiba 19 inch television set—this item was dented caught fire when it was plugged in.
2. Antique mirror—cracked at top (please see attached photo)
3. Walnut chested drawers—large chunk of wood chipped off from back (please see attached photo)
4. Cherry wood dresser—bottom foundation cracked and ruptured—delivered upside down (please see attached photograph).

There was one lost item, a picture frame. The promised to call us the next day, after they located the picture in their moving truck, but they have yet to contact us or return our missing picture.

Unprofessionalism
The majority of movers with whom I have interacted have been Israeli. The movers have taken it upon themselves to make inappropriate comments to the consumer regarding the religion they have in common. Upon picking up items, they asked my brother whether he had been to Israel. When he said no, they replied, “How come? You’re rich and this should be no problem with you.” Upon delivery of the furniture, one of the movers, Renee asked me whether my fiancé was Jewish or not. Please see above for unprofessional practices when calling about delivery times.

To sum it up I was quoted a price over the phone and explained that they would need me to cover my mirrors in bubble wrap and wrap my couch as well. The young lady told me that the price included packing and wrapping the bed. I did as she asked and when the movers came they charged me an extra $1273 for extra items and packing. I agreed to pay for the extra items but didn't want to pay for the packing I did noit asked for. After taking my things I was asked for a tip and to take up my complaint with the manager. I called every day for 2 weeks before getting him. He gave me a $129 dollar refund only! I asked for my things to be returned he said it was already gone and would be ready on the 29 of May. On that date the movers were not ready and said they could not deliver until june 9. I asked to be informed of a time 24hrs in advance he called a the day before late at night and could not give me an estimated time. He was aware that he would be delivering at a storage facility (Public Storage). The mover called me after 6pm when the storage facility was closed and I could not move my things in. He then tried to charge me an extra $300 dollars over the phone. I spoke with him as well as the manager and he agreed to move it that morning and not charge me. The driver got lost and went to another public storage. I had to go get him and he followed me back to the storage facility. He then tried to charge me $300 again. He refused to give me my things then took the money and left my stuff in the street at PS. PLEASE REPORT THESE PEOPLE TO THE BETTER BUSINESS BUREAU. There are many complaints about them around the web we need to do something about this!

I moved from Savannah GA to Oceanside CA this month of June. I had a quoted itinerary of less than $1, 000 for my stuff to be shipped door to door. Destination Movers were two days late picking my stuff up on a scheduled day, and did not submit any paperwork to me whatsoever upon taking my stuff. A few days later I get a call from a man that can hardly speak english (unlike the receptionist Erika) saying that I owe them $1500 instead of the original quote because of extra packing...

Upon Moving, I had agreed to the one month free storage, being informed that at any time, when i was ready - to call them and schedule a delivery... It took me many 20 minute waiting sessions being on hold to speak with Erika, Yureem, Max, among others to get to the bottom of where and when my belongings would be delivered. I had asked to speak to a supervisor on many occasions, coming to find out that all employees claim to be that person on any given day... I scheduled my delivery 3 weeks in advance... I actually had to upgrade my phone plan just because of the hassle of being put on hold with these same people... getting the same runaround about 'the truck broke down' but 'we don't know exactly where it broke down at'...

When they finally arrived at my home, a day late from their 21 day max limit... many of my belongings were missing and the ones i received were broken. Before they would even unload anything, the man demanded &75 hard cash before he would unload anything - according to their over 75 feet rule... My contract specifically stated that the first 75 feet, and first flight of stairs come at no charge... I was forced to pay it on the spot by him even though i showed him my contract...

I saw inside of their truck - people's possessions were scrambled on top of each other broken just like mine. I was nice enough to tell the Russian non speaking delivery man, that half of the stuff pulled out of the trailer was not mine... they were very disgruntled people and i can say it was a very unpleasant experience for anyone to go through. I myself like the people who filed before me, will be calling the Florida Attorney General Tomorrow. These people, Destination Movers are a rip off - scam artist company. I feel the need to pass along the word and report it so that others don't have to go what i have been through. They took hard earned money from me, and half of my possessions aren't even worth keeping now. Among the things that weren't delivered - I'm fighting against this company so that others won't have to deal with the misfortunes I and others have had to bare...