This company hired me and they sent me out of town for 17 days. When I got back the did not pay me and during my trip I saw them rip off all the customers.

My name is Kathryn Sullivan and I have been lied too, stolen from and lost itmes I can never replace.
It all started of course like all the stories I have read, they tell you this price and it ends up another. You have no choice but to pay it since it is your belongings.
I knew I was in trouble when the truck finally arrived, they opened the door and my things fell out of the truck onto the ground. Max had called and told me they (movers) had to use $475.00 worth of packing supplies. Yet, when truck arrived the only thing that was used was a small piece of bubble wrap and one long piece of tape. I have asked over and over again, for paper work to prove to me what they used.
Then of course along the way the price went up from $1035, to $2375. and then an extra $75.00 to move upstairs.
Missing was a grandfather clock, my tv, clothes, dishes, pots and pans, but most important a pedestal to an 5 generation oak antique table. They called for I was highly upset and was told for the movers to go to home depot and buy some 2 x 4's.
I have sent my letter to the BBB, and to the Attorney Generals office and just received a letter today from The Division of Consumer Services, Bureau of Mediation and Enforcement, most positive letter yet. Her name is Sheryl Ann Fountain, her phone number is 850-410-3711 and her fax number is 850-410-3801. She seems to really care, she states that she is sending complaint to MAX and we all know how he lies, steals, and hides. So, I am ready for his letter and I will fight.
No one should have to deal with this. The items I have lost I know in heart of hearts I will never see again, my clothes, my tv can be relaced but the lose of the grandfather clock is something I can not replace. I want to some how stop MAX, and all the other crooks that work there. I have filed a claim with their so called insurance company and guess what to no surprise I have not heard from them. I will not stop until MAX makes it right with all the people he has stolen from.
I was treated worse than anyone human being should of been treated. MAX stand up and make this right. And get this, my boxes had been opened. My daughter personally packed, labeled and taped all boxes, but yet when they got here, they had been gone through. Guess they take want they want and leave you with what they dont want. PLEASE LETS STOP THIS COMPANY FROM EVER BEING ABLE TO DO THIS TO ANOTHER FAMILY.

Same story...different city and state. This company needs to be stopped from doing busines and prosecuted, and I need my furniture (after 42 days from NC to Florida ).

As described in previous complaints I have also suffered from the business practices of Destination Movers. I moved from Philadelphia on July 3rd to Denver. Starting a new job and moving across country is hard enough... but being lied to and thinking you will never receive your property is anxiety provoking. 21 business days would have been August 1st. After numerous phone calls, waiting on hold, numerous lies/excuse, unanswered emails (supposedly the best way to reach the managers/ dispatchers Max and Reuben) and threats to have my property delivered back to Philadelphia, I finally received it on August 23rd.

To start, pick-up was scheduled b/t 9-11. Only by me calling was I informed that they would be late, and eventually showed up around 5pm. Then I was told my property took up over 100 cubic feet more than estimated and was to be charged $2100 instead of the initial $1400. Needless to say I threw some stuff away... it was only a 1 bdrm apartment and does not take up that much space. And of course, I was in a rush to move because I had to drive out west and start my new job.

On delivery to my sister's new house, they claimed they could not get the couch in (a larger sofa bed had already been moved inside without a problem), offered to bring it in through the window (who does that??) but instead tore it shoving it through the door. My brand new living room set was chaffed open on all sides. My 'fragile' labeled box had a hole in it and all of my picture frames were shattered. A wheel was missing off a container, my bike and several other items never made it onto the truck.

I received someone else's XXX Yankee outfit and a kids' toys wrapped in my belongings. I have someone else's step stool, oh and a stack of blank CD's was stolen and the box rewrapped. And FYI, the truck driver mentioned that she had to yell at the Destination Moving guy to stop throwing furniture off the truck the day before.

They have no respect for peoples' hard earned property. They were rude, unprofessional, and irrational. It has been a horrible experience and I would only recommend U-haul in the future. I hope there is a way to spread the word and get these people out of business.

I hired Destination Movers to move my 1-bedroom apartment from New York, NY to Dallas, TX. My scheduled pick up was for Sunday June 29th, 2008. I paid for "full packaging" and only had use of the elevators in my building from 1:00-4:00pm. Because of this, the driver was instructed to be at my apartment before 1:00pm. I was contacted on Saturday June 28th, and was told the movers would be at my apartment at 12:00pm the next day. The movers did not show up until 8:00pm, though!!! And the reason was not because of “traffic delays”, but that the driver was scheduled to do another job the same morning in Boston, and didn’t even KNOW about my job until 12:00pm that day. This was extremely poor planning and lack of communication from the beginning, because if the driver has a job in Boston in the morning, there is no way to get to my apartment by noon the same day. I was never contacted to be made aware of this issue, and I spent the entire day waiting, playing phone tag with the company, and wondering when they would finally arrive.

When I booked this move, 'Yvonne' assured me that by paying extra for “Straight Delivery”, my items would arrive in Dallas three days from the time of pick-up. I have e-mails documenting this conversation. This conversation was the SOLE reason I even hired this company for my move. I had 10 other movers I could have used. Destination Movers was not the cheapest price, and I had other quotes for a 4-5 day delivery time, but their quote assured me the shortest time frame, which was a mandatory factor in my moving process.

After the movers left my apartment on Sunday June 29th, I was under the assumption that my items would be en route to Texas the following morning, since that is what I agreed to. However, that was not the case at all. For whatever reason, my items were taken to a storage facility in New Jersey and were just sitting there. I was never contacted with an update on timing, as I was told I would be, and wasn’t even aware of my items where-a-bouts until I called the company myself to get an update. Then I was told it would take up to 21 days to deliver my stuff, which was complete unacceptable because I was leaving the country for two weeks on July 6th and needed my stuff!! Because Destination Movers did not do the job I hired them to do, I had to hire another moving company to pick up my items from their New Jersey facility. They couldn't pick up my items until 5:30pm on July 2nd, because Destination Movers REFUSED to give me the address of the facility. No one was being helpful to me, and it took the entire day for me to finally get it out of someone where my items were being held.

This new moving company took an inventory of items upon pick-up, and when they dropped off my items in Dallas, I cross-checked their inventory list with the inventory list I was given upon pick-up. One big item was missing, however, and a few items were broken. First and foremost, I am still missing a queen-sized padded leather headboard worth $1, 500, which was never picked up from their warehouse. This headboard is still missing to this day! And the company refuses to help me or have anything to do with it. In addition to the headboard, my TV was broken along with a broken table and a broken stool (all because of the poor packing job).

Upon pick-up, I paid the Company $1, 270. This was for 50% of the entire service they were supposed to provide me; however, far less than 50% of the service was completed. I was willing to pay for the cost of packing my items, and removing them from my apartment, but this service cannot cost anywhere near $1, 270. I have tried to contact Destination Movers multiple times to discuss a reimbursement for the service they did not provide, however they refuse to speak with me. In addition, they overcharged me for “Packing”. In the quote I received, I was told “Full Packing” was $278 (I have an e-mail documenting this), however the total cost of packing ended up being $708 somehow. Yvonne described “Full Packing” as follows: “The full packing includes the movers packing everything as well as the supplies of materials.” Therefore, the movers overcharged me for this service. Again, I tried to contact the company to discuss this, but no one is willing to. I even had packed a lot of items on my own, and used a lot of my own boxes since I had 8 hours to spare while I was waiting for the movers to arrive! Basically this company provided the worst customer service possible and made my life hell for the past month.

My contract was broken in every way possible, and they refuse to do anything about it. 1) The job was not completed. I paid extra money for “Straight Delivery” which I was told meant 3 days, but in reality was apparently 21 days. 2) I paid extra money for “Full Packaging” versus what was quoted. 3) The movers were 8 hours late for their scheduled pick up time, after the company assured me that the driver would be there before 1:00pm. 4) I was told I would be given constant status updates with pick-up and delivery times, but I was never once contacted by the company, and I had to call myself every time. 5) Extremely poor customer service, as no one was willing or able to work with me to resolve the issue, and I was never offered a single apology for the apparent miscommunication and extreme inconvenience they caused me. It was almost impossible to get a hold of anyone at the company, and when I finally did, every person had a different story to tell me. NO ONE should ever use this company!!!

I am in the process of trying to find a laywer to help me get justice with this company and the situation. If anyone out there knows someone who has helped them, or thinks I have a good case, please let me know!!