TECHNICAL SUPPORT TO SENIORS AWFUL! MUST BE ON PHONE FOR HOURS WITH REPRESENTATIVES WITH BROKEN ENGLISH - AND SPEAK FAST. IMPOSSIBLE TO FOR MY SENIOR MOTHER TO UNDERSTAND. WILL NOT COME OUT AND FIX COMPUTER AS PURCHASED THE "IN-HOME WARRANTY" AS PEACE OF MIND FOR HER. COMPUTER STILL NOT WORKING - ESTIMATING 20 PLUS HOURS ON PHONE WITH TECHNICAL SUPPORT

WILL NOT BUY ANOTHER DELL PRODUCT - IT'S A SHAME - I HAVE OWNED 7 PREVIOUSLY THAT WORKED PERFECTLY - AND RECEIVE ABSOLUTELY NO RESOLUTIONS FOR THIS ONE FAULTY COMPUTER.