I can't believe I was so stupid and didn't google these companies and see all the complaints BEFORE I ordered my "free" trial offer! Don't do it - it's CHEAPER to go to your dentist, get custom-fitted whitening trays and whitening gel ... once I paid for the trays, I can now buy a 1-year supply of whitening gel for only $75. I have now been on hold for over an hour waiting to talk with someone on Dazzle Smile's "Customer Service Toll-Free Number "at (866) 989-2686 and have YET to get through. Try calling the number before you dare to order from this company - seems to me if it's that difficult to get through on a Customer Service number that there are major problems (either they aren't really taking phone calls or they are getting far TOO MANY calls, whiNEVER a good sign). I have been charged twice for nearly $87 each, so this may be a VERY expensive lesson for me if they won't refund the charge.