David's Bridal
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Category: Services
Contact Information
United States
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David's Bridal Reviews
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Sara
January 2, 2009
They LIED about alterations!!!
Please, I'm begging you all to NOT EVER shop at David's Bridal!!! I wish I had researched the company more before I even wasted my time with them. OK here's the story:
I went to DB in August 08 to get a head start on my wedding planning and dress selection. I had a really nice associate (I have to give them that she was great, poor girl no longer works there so she's probably SMART!) who helped me find a gown that I LOVE! So far so good. I was told not to worry that I'm apparently a shorty and that I would definitly need the hem taken up because they offer one free alteration with the purchase of the dress and that they also clean/press the dress, do a bead check, and make sure any loose threads are taken care of. So I'm thinking GREAT, no problem cuz I'm not psycho dieting, I'll wait til the spring, get my fitting & free alteration and be on the road for one single price!
Soooo I went back in Dec 08 (wedding is in June 09) and bought the dress. I verified and was again reassurred that I get one alteration free and to call soon to make sure I get an appointment in a timely fashion. So I called today for the alteration. And the seamstress was very rude to begin with and then informed me that alterations are NOT free, not even one time, and that there is a set cost depending on your dress for whatever parts need fixing. This could add up! I was irate. I asked how much just for the hem which of course she couldn't even give me a ballpark figure. So I asked to be transferred back to the manager. They told me that they never do free alterations and that they would never have said that. So too bad for me. Now I have a non-returnable dress and I've been lied to and I'm out of $$ for dresses cuz seriouosly, I'm not rich! So I called corporate and they can do nothing or don't care. The lady (Heidi Miller) was pleasant on the phone but couldn't really do much or wouldn't or whatever. She said I have one day to return the dress & they will refund me.
So my beautiful princess dress is going back and I'm really sad about that and I have to start over. Thank god I have a few months but such such such BS!!! I'm so mad about this and they will lose the extra money of my 6 bridesmaids & 2 mothers (mom & mom-in-law) who will not purchase so much as a ribbon from this crappy store!!!
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MV in KC
December 11, 2008
service
Stay away from David's Bridal by any means necessary! After an hour of my opinion being ignored, several tiares being shoved into my scalp, watching the salewomen fake cry, and having an allergic reaction to one of the veils ( hives up and down the back of my shoulders and arms), I actually did fall in love with a dress and was ready to the heck out of Dodge. I told the saleswomen repeatedly that I did not want ANYTHING but the dress and was not interested in their jewelry. As I was with the seamstress in the back, though, I required shoes of the same height I was going to wear on my wedding day, so they could alter accordingly. The salewomen brought me some random shoes and I wore them just for the seamstress. Per my mother days later, the sales lady then proceeded to tell her, who was paying up front at the time, that I indeed wanted the shoes and brought her another pair. What? Once I figured this out several days later, I tried to return the things. No big deal. The only response I received was, 'All sales are final. We have a sign'. OK, great sign, by the way, but did you just hear me tell you that your saleswomen tricked my mother into buying items I specifically said I did not want? They seemed perfectly fine with this and again showed me their fabulous sign with a stunning Vanna White impression. It wasn't a lot of money, but that's not the point. That is flat out shady. Even forgetting the circumstances, why is it a big deal to return something in less than a week that have never even left their original box and bag? To anyone reading this, please just buy a dress off a guy selling them out of the back of his truck in some alley somewhere. You will feel exponentially more confidant about the product you're purchasing than going to David's Bridal.
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outraged
December 6, 2008
Rude Rude Rude
Rude Rude Rude...that's all I can say. I was prepared to purchase 3 bridesmaid dresses, and a $700 bridal gown that day, and one of the ladies there told me I could not try on my dress again because they were too busy and short handed. I did have an appt, plus my consultant left me 5 min into my appt to leave to go to another job!!! Now I'm starting over from square 1 again and now have to find somewhere else to get the color of bridesmaid dresses because I had already made dicissions based off that color!!! Never again they lost my business plus anyone else that asks me about David's Bridal!!
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October 30, 2008
Unreliable service/shady business
There are so many consumer complaints out there on David's Bridal and rightly so. If you had a good to reasonable experience with them you just hit the jack pot, because the experiance could have been unimaginably insulting and unfair.
The company's focus is on taking your money upfront without any guarantee on their merchandise, service or consumer protection.
Talk about David's Bridal's policy on ordering merchandise. You have to pay the full amount upon ordering, and by the way, all sales are final, no exchange and no refund. Wouldn't it be fair to put down half the money upon ordering and pay the rest when their service and goods are deemed fair and you actually pick-up the merchandise? Specially when their ordering system is sloppy that they frequently order wrong sizes or item.
David's bridal does not want to improve customer service, actually, they don't want to hear from you . If they did, they would list their head quarter contact information radily available to customer from their website.
David's bridal company must mistreat their employees or doesn't provide adequate training. Their sales people seem stressed, unhappy and vendictive, not exactly a wedding business attitude.
My recent experience with them were aweful and most uncomfortable, from dirty merchandise, mis-ordering and vendictive sales manager. I am glad it's over and this complaint is the last thing I would ever involve myself with them.
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October 6, 2008
Service
Well I don't really know where to start, there is so much that went wrong.
but first things first MY Daughter and her friend went to look at wedding dress because my daughter was to be Married on October 3, 2008. I her mother told here to go looking and narrow down which ones she liked. So she did and me and her grandmother took her to look at the dress that she pick out. And when I saw the dress I knew that this was not the dress for my daughter that she has been talked into it and I expressed my concern right away, that this dress was not the type that she would ware so I got more options out but the young assistant kept talking her about how good the dress look and so on and so on,
So we went with the dress that was $450.00. and by the time we left the store the bill had become $1500.00. or so. and they were running a special 300.00 off and dress and when I ask about that I was told that the dress that she pick out was not included.
Well about a week pass and my daughter came to me crying, because she didn't like the dress that she pick out that the associate pushed her into getting the dress. So we headed back to David's bridal to see what we could do old by the way we paid cash the first time before we walked out the door.
So I went to the seamstress to see if the dress had at all been alter. and nothing had been done to the dress it was still handing on the rack. so we found her a new dress that I knew that she would wear. and it was beautiful so when it came time to refund the difference they told us they didn't do refunds. So now we are stuck with a $550.00 store credit which I am not sure what i am supposed to do with now that the wedding is over. MY MAJOR COMPLAIN IS THAT HER DRESS NEVER LEFT DAVID'S BRIDAL NEVER LEFT THE STORE. I SHOULD HAVE GOT A FULL REFUND OF IN CASH OR CHECK BECAUSE AS BE OF AND ORGANIZATION AS DAIVD'S BRIDAL THEY SHOULD HAVE HAVE A MUCH BETTER CUSTOMER SERVICE PLAN. AND OF COURSE THEY GAVE ME A DISTRICT NUMBER THAT NO ONE WORKS AT ON AND ANSWERING MACHINE.
SO IF YOU NO ANY ONE WANT TO PURCHASE A DRESS I HAVE A GIFT CARD FOR $550.00 DOLLARS
BUT I WOULD SENT MY WORSE ENEMY TO THIS PLACE .
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October 2, 2008
Dirty Business
I purchased my gown without too much thought. I would be remiss if I did not say that the first idiot lies within this brain that allowed myself to be taken so foolheartedly. I'm angry that I allowed myself to be hasty even with only a month to plan a small wedding. That said, I must begin to tell the truths of what I experienced at David's Bridal.
I booked an appointment and was garciously catered to by three pleasant and charming hostesses. Dress after dress in my voluptuos size was brought before me. I scrutinized price tag after price tag. It wasn't until a beautiful $200. sale dress landed in my changing room that all begam to go amiss. It was a size too big but just like the sales women said..."that's no big deal to have taken in". The dress wasn't the only victim that would be taken in. I had to spend as much as the wedding gown in alterations. But I'll tell you what...those pleasant ladies didn't so much as nod at me after the made there sale. I couldn't get help if I laid down ont he floor and threw a tantrum. Perhaps I should have. After all the their scam continued to spread poison further... My bridesmaids dresses all fit wonderfully in the changing rooms. We were told we would have to order their dresses due to the fact that they didn't not carry a stock of them. The dresses came in a size larger although they still claimed to be the size that these women tried on. Now the same story unfolds for them... they paid comparable costs for alterations as they did for the original purchase of the dress.
The alterations lady was kind, compassionate, patient, and over worked. Nothing was ever ready on time. Talk about panic. Although she tried to soothe my nerves and was exceptionally apologetic... nothing can when you have only a month to plan and one week left until the wedding.
One of my bridesmaids had to go to the DB's at Atlantic Blvd in Jacksonville. Her alterations were done by someone plannign a freak show. That's the best way I can describe her experience. Her dress had pouches, and uneven hems. The day before the wedding she had to stay there until they got it right.
You might think that this was a one out problem. And, with every business a problem is bound to rear its ugly head from time to time but after reading all of the other complaints here within this website... We all were taken by a piss poor business. Mainly, something should be said for a business who profits off of ripping off people. Something should be done. I have just enough time on my hands to personally ensure that my experience is broadcasted in as many venues as humanly possible. No one in todays economy should allow this to happen to someone else. Nor should they have before. David's Bridal is just "Dirty Business" and there's no other way to put it.
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September 12, 2008
Bad service, poor quality
The first time I went to David's Bridal I presented myself to the woman at the counter and she asked me for the bride's information. It was a whole production involving two or three sales people and they couldn't find the information for the bridal party in their system. Lucky for me I remembered the color and style of the brides maid dress that I needed to get - they should have been able to tell me this but they did not know to find the information in their system. So they put me as a separate entry in their system.
I found the dress and did a fitting. It was too big in the bust and she wanted to sew pads in it. I told her I wanted her to just take it in. She disagreed and said it would look better with the pads. I had to convince her I didn't want them and she said that she would take in the bust. So, she did the pining for the alteration as I requested.
I was required to pay before they did the alterations. When I went to pay I was standing right in front of a sales woman at the register. She was not busy except for the fact that she was chatting with the sales person and customer at the next register. I just stood there and stood there waiting to just pay. I'm sure she saw me - I was standing right in front of her and she just kept on having her conversation. And I'm not talking about waiting for a brief time, she just went on and on and ignored me. When she was finally done running her mouth, she said that she couldn't ring me up because she couldn't find me in the computer. They just entered my information in the system minutes ago! I had to wait more - just so I could pay and leave!
When I went back the second time the seamstress finally saw me she could not find my dress. They had put it in the wrong location on the rack. When she finally found it I got to try it on. I had (wrongfully)assumed that it was ridiculous to have a second fitting - if they measured me right they should have been able to do the alterations correctly. However, she never even took in the bust seams! I was speaking with a different seamstress this time (the head seamstress) and she said that I didn't ask for the bust seams to be taken in. This made me furious. I had go there a third time.
I went back for my third appointment, which I scheduled it for the first appointment of the day (I think it was noon on a Sunday). Because the store was a distance from where I live and I wasn't sure what the traffic would be like I left with ample time so that I could arrive on time. I got there early and waited for over half an hour outside their doors in the hot South Carolina heat. Evidently there was a bride that was already in getting a fitting before the store opened. The sales people saw me waiting outside. I understand that they didn't want to let me in before the store opened but, it was unfair that they let another customer in the store while I stood sweating outside.
I couldn't be seen at the time of the appointment because the bride was getting upset or something in the fitting room. I had to wait another half an hour after the scheduled time of my appointment. This was totally unfair because I was there early! They asked me to come in at a specified time and I was early but had to wait even more. They had trouble finding the dress again as I had come to expect they would. I tried it on and the seams were all crooked. I definitely did not want to come back a fourth time. I settled for the unprofessionally altered dress because it was getting too close to the wedding, I didn't want to drive all they way there again and I was afraid that they would make the dress worse. They made me sign a form saying I was satisfied with the dress, which I was definitely not - there were all sorts of bumps because of the crooked sewing! I should also mention that when they dyed the shoes they got dye all on the inside of the shoes which stained my feet. I would strongly recommend against anyone doing business with David's Bridal.
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August 28, 2008
poor service
I originally went to Davids Bridal for a fitting, because I was ordering on of their online dresses. I noticed that the girl who was doing my measurements did them completely the wrong way. I went elsewhere, and got the correct measurements. If I had followed the sizes she had given me I would have ended up with a dress 2 sizes too big!!!
I recieved the dress, and the dress was wonderful, I love it, however it was too large around the bust. It is a strapless dress, style BR1000.
I went in for my alterations appointment, I figured as long as I didn't get the same girl that measured me it couldn't be that bad, right?
WRONG!
Reyna, the alterations manager, was the person who was supposed to do alterations on my dress. I put it on, and explained that the bust was too big and needed to be taken in, and she repeatedly argued with me that I didn't want it taken in, what I wanted was a bra with more lift.
She said "I see you, you keep pulling the dress up there." to which I explained "Yes, because it is too big and keep falling down!"
She had me try on another bra, and still said that what I wanted was lift, and told me she would take the dress in because it wouldn't give me the lift I wanted!!!
I left, and took my dress to Bridals by Carol in Northampton - and the wonderful lady there had me try it on, and right away knew what I was tlaking about. She walked in and said "Oh, all you need is for the bust to be taken in 2 inches." AND she was by far cheaper than Davids Bridal!
Skip Davids Bridal, they are just too much of a headache!
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August 28, 2008
horrible service
I originally went to Davids Bridal for a fitting, because I was ordering on of their online dresses. I noticed that the girl who was doing my measurements did them completely the wrong way. I went elsewhere, and got the correct measurements. If I had followed the sizes she had given me I would have ended up with a dress 2 sizes too big!!!
I recieved the dress, and the dress was wonderful, I love it, however it was too large around the bust. It is a strapless dress, style BR1000.
I went in for my alterations appointment, I figured as long as I didn't get the same girl that measured me it couldn't be that bad, right?
WRONG!
Reyna, the alterations manager, was the person who was supposed to do alterations on my dress. I put it on, and explained that the bust was too big and needed to be taken in, and she repeatedly argued with me that I didn't want it taken in, what I wanted was a bra with more lift.
She said "I see you, you keep pulling the dress up there." to which I explained "Yes, because it is too big and keep falling down!"
She had me try on another bra, and still said that what I wanted was lift, and told me she would take the dress in because it wouldn't give me the lift I wanted!!!
I left, and took my dress to Bridals by Carol in Northampton - and the wonderful lady there had me try it on, and right away knew what I was tlaking about. She walked in and said "Oh, all you need is for the bust to be taken in 2 inches." AND she was by far cheaper than Davids Bridal!
Skip Davids Bridal, they are just too much of a headache!
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August 3, 2008
Poor Service/Alterations
I purchased my wedding dress at David's Bridal in Ft. Myers. I decided to get the alterations done at David's Bridal. I wound up spending almost as much in alterations as the dress itself cost. Ok, that's fine, as long as it's done right. I went in in April for my alterations. They pinned me and I was told that they would be taking in the sides, the zipper and hemming it, in addition to the bussles. I went back in 3 months later for my "final" fitting. The dress zipped up past my hips and waist, but didn't even come close to zipping up around my ribcage. The first words out of the alterations lady's mouth were "What did you do?!?". Ok, I'm in the fitness industry. I work out, take good care of myself, and eat right. I've been the same size, and basically the same weight, for the past 8 years. I told the lady this, and she said that sometimes people "redistribute their weight". FROM WHERE?!?! I'm the same size everywhere else...all my clothes fit the same...I was wearing the same bra I had 3 months prior. And, what major change had my body gone through in the past 3 months that would cause me to "redistribute" my weight? So they remeasured me. Everything else was the same...except the bust. The had written me down as a 32 in the chest the first time I went in...I haven't been a 32 since 8 grade. When she remeasured me, she found I was a 37.5, which I am. She said, "here's the problem...you gained 5.5 inches in the bust". REALLY?!? 5 inches in 3 months, without surgery!!! She then told me that it wasn't their fault, I obviously gained, since they didn't take in that area. I mentioned that she told me 3 months ago that they'd have to take in the zipper. She said "oh, no, we didn't touch the zipper". I went home, checked the alterations receipt, and sure enough, there was a charge for "Taking in zipper". I called the manager, and was assured that this would be taken care of, at no charge. Later, I got a call from the alterations lady, who proceeded to yell at me, saying that she never told me that they didn't touch the zipper...that I was wrong. She wouldn't let me get a word in. So, two weeks later, I had to go back in for a refitting. Same situation...nothing was done to fix it. While, this time, she did admit to taking in the zipper, she still was insistant that I gained. She told me that even if they let the dress out to where it was prior to alterations (which had me swimming in it), it wouldn't be enough. I'm going back in a month for my next "final" fitting, and I'm worried that the dress will still be messed up, I'll be out $1000, and have a month to find a new dress.
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