I just took my David's Bridal wedding gown to my local tailor today to have it fitted--I have had it for awhile brand new in its bag, and am getting married in September. Well, I put it on today at the tailor shop and step out and one of my bridesmaids says 'um...there's stains on your dress'. So she and I and my mother and my maid of honor all look and sure enough, there are yellow spots on my gown. He immediately says 'Did you get this dress at David's Bridal' and I said yes and he said they were oil stains from the machines they use to make their dresses. I asked 'Can they be fixed?' and he said he would send it out to have it cleaned and did not seem concerned (he's this little Italian gentleman who has been doing this forever, so I trust him "We take car eof this for you" he said). But I am absolutely HORRIFIED. And when I tried to go on David's website to send a letter of complaint I discovered there is no way to do so. And I know if I call the store and ask to speak to the manager they'll just hang up on me. Seriously, if you're getting married, shop somewhere else. I absolutely love my gown but I cannot believe this. Also, when he was pinning and marking my hem, he discovered the bottom of my gown is horribly uneven...fortunately that can be easily remedied. But thank god we spotted it before sending it to be pressed because then the stains would have been set!

David's Bridal was recommended by a friend of the family to my mom. I had no intention of trying on dresses and I am not the typical bride that has the perfect wedding all planned out since childhood. So beside my better judgment I end up at David’s Bridal because my mother wanted me to go. When we get there the consultant greeted us and right away wanted to get me into a wedding dress, wow! Ok, I didn’t mind because I was making my mom happy. So after trying on the first dress she starts pressing me to take it as is. She states that I only have eight months until my wedding and that I’m already late. She was pressuring me so much that I began to get a head ache. She pressured me to take all the dresses I had tried on, I didn’t know she was going to be so pushy, if I would have known I would not have stepped into that store. I was not ready to buy a dress that day. She mentioned that every bride that steps through those doors doesn’t want to buy but ends up taking the dress home. Alright so finally I try on a dress that both my MOH and mother love and well it wasn’t my pick but since the dress was figure flattering I agree to come back and buy it. The consultant pressures me to take it so much literally scaring me into taking it. I tell her that I’ll be back (I had to put money in the bank before I could purchase it because I didn’t have enough in my checking, it would have only taken me 30 min to go to Chase and come back) But she insisted that I take it layaway. So I agree, I figured I’ll be back to pick up my shoes that needed to be dyed might as well pay off the dress. So I leave and I come back a week later because that is what the pick up slip said but the shoes are not ready no one explained to me that the shoes would not be dyed until I pay off the layaway balance. Then why would the consultant put the date on the slip for me to return for the shoes, why would she even give me a pick up slip? I was intending to pay for the dress in the first place, so I pay it off no problem. The sales rep never mentions either that the sale is final, nor that the dress is still fitly and wrinkled because I bought a dress that everyone else had worn but I wasn’t given an explanation as to why it would be in this condition. After looking through the website I find out that there is a layaway brochure that I never received. So now I have a filthy dress that needs several alterations because I was pressured into buying a dress that is a size bigger that required major alterations not to mention that I’m loosing weight like crazy. I understand that she was trying to warn me about the wedding deadlines and she didn’t want me to be pressured the final days before my wedding but all that pressure gave me a migraine. I could have gone to any other store 5 months before my wedding and got the dress I wanted and I would even have three more moths to lose weight and then be fitted. Or have the dress made from a friend. I totally trusted her judgment. I’ve learned my lesson, don’t shop at David’s Bridal if cherish your sanity.

I found a great dress for my wedding coming up this August. I bought the dress in March. The dress came in quite quickly and I recieved an email that it was in the store and I should come pick it up. I had the impression from everyone else that had went to David's Bridal that they hold your dress until you're ready for the wedding, that they would hold it until alterations, etc.. I called 3 times confirming that and they told me each time that yes they hold the dress, I do not take it home until the wedding. So yesterday I get a call from David's Bridal saying I better come pick up my dress within the week or they will be voiding the sale and sending my dress back. They apparently have no room to hold my dress anymore and acted like I shouldn't have left it there so long as it had been there since March. Fine if they don't have room, it's inconvienent and I don't want to have to haul the dress home and hope my fiance doesn't see it but I will. What I couldn't believe is that they threatened to send this dress back and void the sale. I paid for the dress in full back in March. How can they just go and send it back? What if I was on vacation or out of town and I get back and find this message that my dress has been returned? what? makes no sense to me. They also hung up on my fiance when he called them inquiring about it as I was too upset to talk to them. I decided not to get my alterations done by them. When I went to cancel my appointment they didn't even have record of it. Don't go to this store location.. they can't be trusted, their management doesn't call you back, they hang up on you, and they all tell you different things each time you call them.

Its Davids Bridal calling me when i don't need to schedule an appointment. They have been calling me nonstop during the day on my cell phone while i'm at work the past few days. I already have an appointment to pick up my dress in another week. I have had nothing but problems from them. My bridesmaid dresses didn't come in on time. i finally got two of them monday. One of my dresses is still on its way and my wedding is may 23, 2009. and, my girls need to have alterations done before the wedding. They ordered one dress in a size 8 when my cousin wears a size 2. so, now she has to get alterations done. and, thats the dress i'm waiting for. it has to be shipped to indiana where she lives. so, she will literally have two weeks to have it altered. i will never recommend davids bridal to anyone for thier wedding. all the comments i have been seeing on the internet. bad service from davids bridal. i guess you get what you pay for. no wonder the dresses are so cheap. their is always a reason. they get thier dresses from overseas somewhere. I got an apology letter from headquaters stating that they come from overseas and that is why its taking so long. i can't wait to have my appointment done and over with so i don't have to deal with them anymore. And, my dress better look good and my bridesmaids dresses better be what i ordered or their will be serious problems

LET ME START OFF FROM THE BEGINNING...

I WAS ENGAGED IN 2007' AND AS SOON AS THE NEWS GOT OUT I DID WHAT MOST GIRLS DO AND SEARCHED ON DAVIDSBRIDAL.COM FOR IDEAS ON THE MOST IMPORTANT PART OF THE PLANNING "THE DRESS" AS I WAS SEARCHING I CAME UPON THIS BEAUTIFUL GOWN. IT WAS "THE ONE" I JUST KNEW IT! I SAW THE PRICE $800.00 AND, I THOUGHT I'D NEVER GET THIS DRESS B/C IT WAS TOO EXPENSIVE AND, ABOVE MY MOTHER'S BUDGET. I TRIED TO ERASE THE THOUGHT OF THIS DRESS BECAUSE IT WOULD NEVER HAPPEN...AND, BEING A PLUS-SIZE GIRL IT'S IMPORTANT TO LOOK GOOD AND FEEL GREAT IN A DRESS. I JUST KEPT LOOKING AT OTHER DRESSES AND, KNEW THERE WOULD BE MORE DRESSES AT THE STORE I'D BOUND TO BE HAPPY WITH. ABOUT 8 MONTHS LATER IN FEB. OF 2008 MY MOTHER, MOTHER-IN-LAW, AND FRIEND ARRIVED AT DAVID'S IN MOBILE, AL BEGINNING THE SEARCH OF A DRESS. THEY DIDN'T EVEN HAVE US DOWN AS AN APPOINTMENT AFTER THE COUNTLESS REMINDER CALLS I RECEIVED AND ANSWERED. I SHRUGGED IT AND, THOUGHT IT WAS THE TINIEST THING TO WORRY ABOUT B/C I WASN'T GOING TO LET ANYTHING RUIN MY DAY. THE CONSULTANT WAS FRIENDLY BUT, NOT HELPFUL. I WAS NICE AND, TRIED ON THE DRESSES THAT SHE HAND PICKED BUT, DID NOT FIND WHAT I WAS LOOKING FOR. I DECIDED TO LOOK FOR MYSELF AND, CAME UPON THE DRESS THAT I ABSOLUTELY LOVED ON THE WEB-SITE 8 MONTHS PRIOR. I THOUGHT IT WOULD BE FUN TO TRY IT ON AND, JUST HAVE 5-MIN OF BLISS IN MY CINDERELLA GOWN. I STEPPED OUT INTO THE MIRROR AND, IN FRONT OF THE OTHER BRIDES AND, MY MOTHER'S. I FELT BEAUTIFUL AND, EVERYONE STOPPED AND STARED. MY MOTHER BEGAN TO CRY AND, SAID THAT IT WAS THE ONE. SHE DID NOT CARE HOW MUCH IT WAS BUT, THAT IT WAS PERFECT AND, SHE WOULD DO THIS FOR ME BECAUSE I DESERVED IT. WE PURCHASED THE DRESS AND, ORDERED IT IN A SMALLER SIZE. WE WOULD HOLD IT THERE UNTIL THE WEDDING.

ALMOST A MONTH LATER I HAD SOME SCARY BUT, EXCITING NEWS I WAS 6 WEEK SPREGNANT. THE WEDDING WAS IN THE END OF JUNE AND, BY THAT TIME I WOULD BE AROUND 6 MONTHS PREGNANT. WE POSTPONED THE WEDDING UNTIL AFTER THE BABY. NOAH WAS DUE OCTOBER 9TH, 2008! MY MOTHER CALLED DAVID'S AFTER THE NEWS OF NOAH TO ASK IF THEY CAN HOLD THE DRESS UNTIL THE WEDDING BUT, IT WOULDN'T BE UNTIL THE FOLLOWING YEAR. THEY ABSOLUTELY AGGREED AND, SAID IT WAS NO PROBLEM! TO JUST CALL WHEN WE WERE READY. WELL, DURING THE PREGNANCY I HAD ALOT OF COMPLICATIONS AND, A BAD AFTER-BIRTH C-SECTION THAT LEFT ME BED RIDDEN FOR 2 MONTHS. ALONG, THIS MY MOTHER FELL ILL WITH BLADDER DISEASE THAT LED HER TO DISABILITY AND, THE LOST OF HER MOTHER AND, MY GRANDMOTHER. NOT TO MENTION FINANCIAL PROBLEMS DUE TO THE ECONOMY WE CAME THROUGH IT ALL AND, MY FIANCE AND I DECIDED WITH MY PARENTS AND HIS TO GO WITH THE WEDDING FOR SOME HAPPINESS IN OUR LIFE. IN FEB. WE CALLED TO VERIFY THE PICKUP OF MY DRESS BUT, GUESS WHAT ? THEY DIDN'T HAVE THE DRESS AND, DIDN'T KNOW WHERE IT WAS. STATED THEY TRIED TO CALL US TO PICK IT UP MONTHS PREVIOUS BUT, NO ONE ANSWERED. I WAS DEVESTATED BUT, NOT NEARLY AS MUCH AS MY MOTHER. THEY WERE BEING INCONSIDERATE AND, RUDE ABOUT THE ORDEAL. WE WERE TOLD WE COULD NOT RECEIVE A DISCOUNT AND, NOT TO MENTION A REFUND. AFTER 3 WEEKS OF NO WORD. I I EVEN CAME TO THE POINT WHERE ANOTHER DRESS WOULDV'E BEEN FINE BUT, THE MANAGER DEBBIE? SAID NO. MY MOTHER CALLED CORPORATE TO EXPLAIN THE SITUATION AND, THEY WERE UPSET WITH THEIR MOBILE MANAGEMENT. OH, AND THE DRESS WAS DISCONTINUED! THEY CALLED BACK THE NEXT DAY STATING THEY HAD THE ORDER AT THE MAIN WEARHOUSE. THEY WOULD UPS THE ORDER DIRECTLY TO OUR ADDRESS. 7-10 DAYS. WELL, 15 DAYS LATER...NO DRESS. WE CALLED YESTERDAY AND, THE MANAGER WAS IN DENIAL AND BASICALLY BLAMING UPS AND, STATED THEY SHIPPED IT OFF APRIL 2ND. SHE CALLED AND MADE SURE "WE" GAVE HER THE CORRECT ADDRESS. WHICH IS A YES AND, THE ONLY ADDRESS I HAVE. SHE NEVER ONCE APOLOGIZED! MY MOTHER CALLED HER TO VERIFY THEY DID NOT HAVE THE DRESS THERE AND SHE SAID NO. TODAY "WE" CALLED BACK AND, THEY SAID THAT THEY DID IN FACT HAVE THE DRESS THERE! BUT, THE PENSACOLA DAVID'S BRIDAL MANAGER HAD TO DROP OFF MY CORSET FOR UNDERNEATH MY DRESS B/C THE CONDITION WAS WORN DOWN FROM THE OTHER ONE. SO, MY FATHER HAD TO DRIVE 2 HOURS TO MOBILE FROM WHERE WE LIVE TO PICK UP MY DRESS. IT HAS BEEN A COMPLETE NIGHTMARE. I HAVE GIVEN THEM ALOT OF BUSINESS BRIDESMAID AND ALL AND NOT ONCE WAS OFFERED A DISCOUNT OR NOTHING. THANKYOU DAVID'S FOR ALMOST RUINING MY DAY!