I was recently married on November 14, 2009 and I purchased my wedding dress as well as all my bridesmaids dresses, mother of the bride dresses, and flower girl dress from David's Bridal in Hialeah, FL. Although my wedding dress arrived in time and the alterations were perfect the staff at the Hialeah store messed up my bridesmaids dresses order. They gave all the bridesmaids the same dress as the maid of honor when I had ordered the maid of honor dress and the bridesmaids dresses on separate days to avoid confusion. To make matters worse the manager at that store was super rude to me when I called to complain and she blamed it on the bridesmaids saying they changed the dress order which they did not. She told me an outright lie to my face. When my mother arrived at the store to pick up her dress the employees were talking badly about me saying it was my fault the order was messed up.
To put it plainly, David's Bridal almost messed up my entire wedding day. They caused me mental anguish and suffering to the point that I was sick the week before my wedding because of this. The staff did not even offer free alterations for the trouble and my bridesmaids were scrambling at the last minute to get alterations. There is no excuse for this incompetence. The people at the Hialeah store can barely speak English and if they would pay attention to their work as much as they do to gossiping this would not have happened. That store is very unprofessional and both my wedding planner and I are going to spread the word. They should be ashamed of themselves. They are lucky I did not sue the store for everything they put me through. This is the worst experience I had in my wedding and I will NEVER reccomend this store to ANYONE.
PLEASE GET YOUR DRESSES ELSEWHERE. IF YOU DON'T BELIEVE ME GOOGLE DAVID'S BRIDAL COMPLAINTS AND YOU WILL READ STORIES FROM COUNTLESS WOMEN ACROSS THE U.S. WHO HAVE HAD SIMILAR EXPERIENCES WITH DAVID'S BRIDAL

It was my worst shopping experience in years, while this was supposed to be one of the most important things in my life: finding my wedding dress.

I went to the David's Bridal store in Bakersfield, CA, after work. I walked in and stood there for 2 minutes until someone approached me. The employee was not friendly or helpful at all. Without any greeting, she had an attitude like “what are you doing here?” She barely talked to me although I tried to express my need in a friendly manner. She threw me a catalog, asked me to fill out a form, and had another girl help me. That girl was more friendly with a smile one her face, but she was impatient to listen to my description of dresses that I would consider. She only heard the first criteria and ignored the rest. Of course, she could not be very helpful to find me “the dress.” She found me 3 dresses that were very similar, while I’d like more variety to choose. She took me and the 3 dresses to the fitting room, asked me to try on, and said she would come back and check on me soon. The dresses did not fit and took me a while to try on each of them. There was not any mirror in the fitting room so I had to walk out of the room to see what it’s like in the mirror. I spent 20 minutes trying on, coming in and out of the fitting room, but she was never back. During that time, I really needed help, but where was my help? When the dresses didn’t fit, I really didn’t feel comfortable walking all over the store to find that girl with my bra showing. I was extremely frustrated w/ their service so I finally changed and left. When I left the store, no one even approached and asked me how I was doing or if I found anything I liked. Since I entered the fitting room, the girl or any other kind of help just seemed to disappear, and I was left alone. For the whole time, I felt like I was not welcome there.

How did that happen? I kept wondering after I got home. I have been very disturbed. The employees seemed pretty friendly and helpful to other customers. They only had an attitude to ME, so it must be something about me, not their general personality or service. Was it because I didn’t make an appointment and just walked in? I don’t think that it could justify their bad service and attitude. They could have had told me that they were occupied by scheduled customers at that time, explained to me professionally, and helped me schedule an appointment, as any decent business would handle it. There was no need to give an attitude. If that wasn’t the reason, what is? Because I went there alone? Why would it be an issue as long as I have money to spend? I dressed better than many customers at the store, so I’m sure that they treated me like that not because they thought I could not afford their stuff. I understand big women sometimes are discriminated, but I am a size 4 so it is not a problem. Plus, people who know me always say that I am the kind of customer that every business (especially fashion) would love to have. Then the only thing I could think of was my ethnicity. I am Asian, and I was the only Asian at the store. I am not sure how much experience they had in serving Asians. Anyway, racism, which is the last thing I’d like to believe, was the only believable guess I could come up with after ruling out many other possibilities. I will never recommend this store to any of my friends, and I will make sure that my experience is known by people. (By the way, I wanted to file a complaint to David’s Bridal’s head quarter because I assumed a successful business like them must care about this kind of issue and would try to improve it. However, my attempt was unsuccessful.)

I will NEVER step foot in a David's Bridal store ever again. And I have already steered a few friends and family members away from the store also. The customer service of those that work for David's Bridal is HORRIBLE. I went to two different stores in my local area (Greenfield WI and Brookfield WI) and BOTH I received the same horrible customer service. A sales lady at the Brookfield, WI store would not even assist us on trying on jr. bridesmaid dresses because we were not registered there. (A little background - my gown is from Eva's Bridal along with my flower girl dress, and bridesmaid dresses). We were looking for a dress for our jr. bridesmaid. And David's Bridal was unwilling to help us simply because I didnt go through them for my other bridal party dresses. We ended up recently ordering our jr. bridesmaid dress through Eva's (which we should have done from the beginning). THEN ~~~ a few months later, my MOH and myself went to the David's Bridal in Greenfield, WI and they refused to assist us simply because we did not have an appointment. I was told to come back the next day and make an appointment. She did not care that I was in a bind, even though TWO sales associates were free (meaning they were not helping other customers). Aside from these two sales associates being AVAILABLE, they still would not help me unless I had an appointment. She took the dresses that I had in my hands as if I was not allowed to even TOUCH the dresses. I left the store very disgusted, and I will never go back there!! The customer service was HORRIBLE!!! BTW ~ I am not a high maintenance kind of girl and I do not look for the high quality, flashy, designer dresses. I just wanted something that looked nice and was reasonably priced. I found that (and awesome customer service) and Eva's Bridal Center in Oak Creek, WI. Anyone looking for a very reputable business, I highly recommend Eva's. =)

The service at David's Bridal was pretty good. HOWEVER...I had no idea that they would give out my personal cell phone number and email address to all of their vendors. I have been solicited constantly for makeup, teeth whitening...you name it. If there was something more I could do about it, I would. Getting married = scams, all across the board.

I received the WRONG dress 5 days before my wedding!!! my wedding is obviously ruined!!! i ordered the organza a-line with apron back and satin trim, white with red trim..i got a very beautiful ivory colored dress with matching veil size 6, NOT my dress..i now am looking for the owner of the dress so i can help her get it before her wedding, , if you know whose dress this please have her call me with her order.