My sister is getting married on May 14, 2011 in Oklahoma. I was asked to be a bride's maid. My mother ordered the dress. On March 12 I went for a fitting but the dress was too small so they said they would order it one size bigger. My mother asked how long it would take and they said 3 weeks, they would put a rush on the order. When the girl Stacey looked in the computer she saw the wedding date said october, my mother corrected her and she said she would change it in the computer. We sat there as she typed away, assuming she had done what she said she was going to do. Now on April 7 I called to ask about the status of the dress and the guy I spoke to said it would be here June 6. I was livid, i told him no the wedding was in may not october, he said, "oh sorry it says october on the computer" are you kidding me. HE then said he put a note on the order. Today I called and was told again it would be here by june 6. The girl said there were no updates in the computer since feb...she acted like I was being irrational. So now I face the concern of having to tell my sister I can not be in her wedding because the famous david's bridal lies and never updates when they say they will, which will mean an odd number in the bridal party. Thanks David's Bridal for making sure her day will indded be unforgetable..I will NEVER recommed this store, they are very disorganized

My daughters went into the Medford branch of Davidl's Bridal and received poor customer service. The branch manager, Barbara, was apparently not interested in helping either of my daughters even though they bought a bridesmaid dress. Her attitude was surly and insulting.
It is nice to see that some businesses are not affected by the recession and can afford to alienate customers.
We won't be back.

My sister recently got engaged, we decided to check out David's Bridal in Manchester, CT. When we walked in the door 1 girl at the desk was nice but seemed zoned out. She asked if we had registered, we had explained we had just popped in to look and maybe try on a wedding gown. She told us if we needed any help to just let her know. We poked around for a bit and headed back up front to have my sister try 1 gown on. A different girl was there and and asked us if we were registered, we explained ourselves again to this woman. The woman seemed annoyed and rudely said that "normally" people make appointments. My sister politeley said it's no big deal we were just wondering. The woman then got on the phone to call a girl at the desk a few feet away and she began to mumble. She must have thought she was speaking soft enough but we heard her say, "I didn't page you because I didn't know if you'd want to take these people, do you want to or no?" Some other girl walks up, does not make eye contact and was just as rude, they all acted if we were bothering them. She took a few moments and then asked my sister what she wanted, my sister said she really didn't have anything particular in mind, the girl rolled her eyes and said most people know what they want when they come in and most people are ready to buy when they come in. She asked my sister what her size was and told her to add four, to that. She took atleast 20 mins to come back and grab a dress for us. She kept emphasizing on not coming back till we were ready to buy, she brought up lay away and then told us that most likely that's not an option for brides; if that's the case then why bring it up? It was 3:40 when she helped us and kept saying she was in a rush for a customer who'd be there at 5:30...2 hrs later. They emphasized on appointments and money yet another group came in with no appoitment and she had no problem helping them. I would imagaine these girls make some kind of commission off these things, so wouldn't you be as helpful as possible to make the sale? Not rude or creatiquing body types? The visit was miserable, we will def. not be getting any dresses from David's Bridal MANCHESTER, CT.

WORD OF WARNING: Stay away from David's Bridal for your formal wear purchases. We've discovered hidden fees ($300 range) associated with alterations that we were told were part of the dress purchase at the time of purchase. AFTER making our purchase, on the receipt, in fine print, the fee notification is shown.

My wedding party and I were at David's Bridal this past Saturday (Jan. 23, 2010). Our appointment was scheduled for 11 a.m for bridesmaid dresses. The associate that was assign to help us was running late. Our associate spent about 15 minutes with us. She spent most of her time on another booking that was looking at bridal dress. Unaware that our appointment was only schedule for one hour.
Store police is that customer can not walk around with dresses only associates. Well when they are not around and time is a factor also.
The associate got a little upset when we mention that we did not like the style she was showing us and for getting different dresses ourselves. And when we mention that it was hard to tell which dress we like best because they were not in the color we want. She got snippy, "you didn't tell me you were looking for a particular color." As she walking around with our color swatch on her clip board.
I don't beleive I got the service and respect that my party deserved.