I actually had filed a complaint on the Culver's website on March 1st, but have yet to receive any response. My husband and I usually go to our local Culver's in Owatonna, MN for lunch every Wednesday for their Chicken Salad Sandwich special. Three of the past five visits we encountered very unpleasant large size chicken bones in the chicken salad. Although after the first incident we went back, thinking it was just an oversight (we believe they make the chicken salad from scratch). However, after the third incident, neither one of us think we can stomach ordering another one.