More than a week before they said they would ship, I tried to cancel my order. Next day, by e-mail CSN congratulated me and said they upgraded my order and would ship that day. I then called them and they said it was too late they had already shipped. From there it has gone downhill. Now I expect delivery this week. Package is 195 pound. They won't get if off the truck and wan't to charge another $144.98 to have a truck with a lift gate deliver it. They want more to take it back.

I will never but from these people ever again !!!

Columbian

I ordered a king size bed frame from CSN STORES. Box arrived on time and in good condition. Due to change in decorating plan, the frame was no longer needed. Contacted CSN STORES regarding return of bed frame. They offered refund of only 46% of the purchase price (payable up to two months later) and that I would be responsible for the return shipping. This would leave only pennies remaining from my original purchase price. CSN STORES would then have a new king size bed frame to resell and I would have almost nothing of the original cost returned. BUYER BEWARE, if you need to return an item to CSN STORES, YOU WILL BE RIPPED OFF.

WATCH OUT...THIS COMPANY USES DECEPTIVE METHODS FOR THEIR SHIPPING. Three day shipping is NOT three day shipping (or 2 day or 1 day). When you order from Amazon or any other reputable company, lets say on a Sunday, three day shipping means they ship Monday, and have it to you Thursday...three days. AFTER I placed my order for 3 day shipping, I checked my email to view the purchase invoice and it said expected delivery was exactly 10 days from my order date!! I called cust service the next bus. day and they non-chalantly said "oh, it takes 2 or 3 days in the warehouse and once it's ready for shipment, THEN it takes 3 days". What a joke. This is NOT standard industry shipping methods. I said 'just tell us it will take 7 business days...I can live with that. Just don't lie and trick me into thinking I'll get it in three days". He didn't give a crap. It really ticked me off because I ordered on a Sat. eve. expecting this product by the following Thursday...but they had the delivery date as the Tuesday after that! The guy in the customer service credited my acct the difference but that did not solve my problem. It caused a lot of grief because I needed it for the following weekend and I passed up other possible options. This company handles retail products & shipping for many stores including Walmart and Home Depot! I ordered from an obsure furniture store and CSN Stores handled the transaction. STAY AWAY FROM THIS COMPANY IF YOU CAN.

1) After a mid-September order, this dining set was extended-backordered from September to November to Decemeber to January, and I was not notified of the January date until November, despite pre-emptive email inquiries. Because of this delay in notification, I had no opportunity to order from someone else in time for Christmas. (My new, empty dining room addition was built in less time than this set takes to build, apparently.)

3) After this keen display of accuracy regarding the furniture ship time, I cancelled. I was then given inaccurate info about the time required for an electronic refund (48 hrs vs. immediately vs. 5 business days).

4) After 5 business days had already transpired, I was told that for some reason too technical to describe, an electronic refund to my debit Mastercard would be impossible and a check would have to be issued.

5) I was then refused the possibility of Fed Ex'ing said check overnight.

6) I was then given an inaccurate date as to when the check would ship (Fri vs the following Mon).

7) When the refund finally arrived, my name was misspelled on the check. Thankfully my bank processed the deposit anyway.

It took over 2 weeks from the time of my cancellation request to get my money back. Question: Would I have received that check as "quickly" were it not for my half-dozen-plus phone calls? Would they have even noticed the electronic refund wasn't working?

Everyone on the phone at CSN is friendly and cordial and occasionally helpful. But the manufacturing delays, order processing nuances, and poor information relay is infuriating. I can only describe this experience as excruciating, and I am a very patient person who almost never loses his temper on the phone. Good things do NOT come to those who wait on CSN. If a company wants to sell expensive items, it had better be able to refund that kind of money quick when the products aren't available. No other business I've run into has this much trouble processing a simple debit card transaction. I'm already having better luck at Max Furniture (Dallas).

I had ordered a glider for fathers day. On Sunday after opening the box, found the wood was split in many places, scratches everywhere, and was not sturdy. Called to send back now i have to pay shipping. And i won't get total refund. Not fair for bad workmanship. I'm paying for nothing. Don't want another one.