My daughter called twice to "611" and waited for 45 & 40 minutes then she would be disconnected. The corporate company has poor customer service, pathetic to be exact, yet because she could not get through, the next day she was disconnected. I had tried to contact them also, however, I waited for 1 hour. When the person who answered the call and asked me how he could help me I told him that I had bad comment about their customer services. He then started saying, I can't hear you if I do not hear from you within 10 seconds I will have to hang up -- which he did. I am very disappointed with the services that I am receiving from them. This company is doing their best to take over the market that their competitor's (Pocket Communications). Their reception is very poor inside of houses and/ or buildings, at least this is my experience.