I just spoke with a very helpful young man named "Shawn" who was extremely polite at 1-866-408-4016. He pulled up my account and cancelled this aweful service. Please be kind when speaking with him as I believe that he has endured a lot of "venting" by those of us that are unhappy with this company. However, he was able to assistist me and I let him know that based upon his professional representation while under "duress" he will certainly have better days ahead in is professional career! :)