Below is a reply to my complaint I emailed to customer service. I was referred back to the source that was unable to help me originally. It made me wonder if the guy even read my email. What has happened to customer service??

Dear Mr. Simpkins:

Thank you for visiting Sears.com, we appreciate hearing from you.

In order to obtain order information for parts, please contact Sears
PartsDirect at 1-800-366-PART (1-800-366-7278) or order online at
Sears.com.

Thank you for choosing Sears for your product needs.

Jonathan L.
Sears Holdings Corporation



Original Message Follows:
Comments: To Whom It May Concern,

I recently purchased replacement parts for my Craftsman Lawn Tractor
Order # here. I made the order over the phone and spoke with an
associate. The parts I ordered were replacement part I thought I had
lost or may have been removed during a warranty repair. At any rate
after making the order I was out cleaning my shed and found the missing
part. I immediately called back to cancel the order but no one could
help me. I can understand in this day of technology how easily they
could enter my info on a pc and order it but could not cancel it in the
same day. I've cancelled orders with less established businesses with no
problems whatsoever. I realize if I had received the order and wanted to
return it the cost of shipping etc. but I would think if I called back
the same day it would be possible to cancel it. So now I have $63.00
worth of brand new parts in the box that have been shipped to me with
the only option being returning one $20.00 item (only item returnable)
and pay the shipping say $10.00 and recoup $10.00 of my $62.00. Needless
to say I am not a satisfied customer.