I purchased a refurbished iPod classic on 6/7/11. The item was supposed to be shipped in 2 days, delivered in ten. The item wasn't shipped until 10 days, and delivered later than the 10 days. Upon receiving the item, it will not charge. I don't understand how a refurbished item, that is supposed to be restored to like new status, can come out of the box not working, unless they are just slapping a refurb sticker on a used item without even checking them out. I called, and my only option is a refund, no replacement. When I explained my frustration, and asked if I could speak to a supervisor to complain, was told that they do not do that, and that the operator did not know who would hear my complaint in the company. Do not buy from cow boom!!!