I have a brother in a correctional facility. I had set up an account with Correctional Billing Services so my brother could call me. At the time I could only afford $20.00. The Lady said that if I was to add more money to my account later that the minium payment would need to be $50.00. I called to add $50.00 to my account and now I'm in the negative with them and it cost additional $6.95 to process the payment. If you make a payment for $20.00 only, how do you go over? They block your phone after money is spent, once again, how do you go over? If you already have an account, why do you need to keep paying a processing fee? Why are we paying the outrageous prices for inmates to call when our tax dollars are already paying for them to be there?

I have paid cbs with my checking account so that I have double back up if needed my bank could be my back up!!! Well they have taken a double payment out of my account and have not placed the money on the phone and refuse to listen and consistently keep telling me they never received my payment at all!!! I faxed them a copy of my bank statement and if that wasn’t the perfect proof they still deny it they show no record of this extra payment they talk to you like your stupid and always are trying to rip you off!!! I think if we all band together and file a class action lawsuit on them we will all win and finally they will be the ones suffering!!!

Cbs blocked my line for 27 cents. Took me 2 days of calls to find out why. Turns out, they sent me a bill for12dollars and 53 cents in Jan., I paid it, and they gave me a credit of 9 and 97-noone can tell me WHYI got a credit. They kept subtracting ea. call, and when I went into the red, they blocked me. Had to send 'em 9 and 28 to unblock, even though balance was 7 and 51. It WILL happen again, since they don't notify you of credits OR balances. Problem seems to be T-Netix who came into this company AGAIN.

My fiancé is in jail and I have already been out of 200 dollars for phone calls in a month through Correctional Billing. On 2 different occasions in a 2 day period I was told that I had successfully set up a Direct Billing account with them. So I come home and my line is blocked. I call them and now they are saying I don’t qualify for Direct Billing. So now I can’t get in touch with my loved one. This is Bull ***, they need to have better service. There has to be help somewhere out there!!! Please help!!!

I was pissed when the little 50.00 that correctional billing give for 3 months was up in 1 month, but realizing it might be something to that is the fact that I can understand that some people may not pay their bill and it misses up other people but at the same time I realize that it did help my bill not to be 50.00 each month. So I stated prepay and for a whole week or more I still have not been able to get calls through. Each day I call correction billing to see why I was not receiving calls and each day I was told something different and that the line was clear finally one operator told me it was blocked for 1.95 that really don't make no since at all to hold a phone up for that amount of money I think that is taking it a little to far.