My husband is active military and we were reassigned to GA. We purchased a furniture set from Conn's with the extended warranty; when purchased we were told that they have contractor's who take care of the service for them so we purchased the item. Now that we have moved I have tried to get the items serviced and have been by Conn's that were out luck they can't help us and if they cancel the warranty they will charge us a 20% cancellation fee unless the store that we purchased the item from contacts them to waive the charge. Since then I have attempted to get this processed unfortunately management at the store hasn't returned a phone call and when we contact corporate office to get the call escalated I receive very unprofessional service, managers or supervisors are never available nor do they return phone calls. I recently called again and I was told that I was transferred to a supervisor Paula (rep id 11161) just to be placed on hold for over 40 mins. I couldn't wait any longer so I hung up and called back when notified that she is just a rep. The company is very unprofessional and is not military friendly since we are moved just about every 2-4 yrs and I am being told that if you move out of the area it’s not the company's fault but ours, if it weren't for people like my husband who serve our county they wouldn't have their freedom. This still hasn't been resolved since September of '08 and I wish someone would address this issue directly with me at 912-332-5212 or 210-313-8009.

I am a customer of Conn's and have been for over 10 years. I have bought every major appliance I own plus smaller items from Conn's. When I need anything electrical, I go to Conn's before anywhere else.

I am extremely shocked and appalled with the way Conn's has been treating me. After YEARS of never missing one payment on my Conn's accounts, I have begun receiving numerous phone calls from an automated system from Conn's reminding me to make my payment. This wouldn't be so bad if it was once, but is numerous phone calls for several days on every phone number which belongs to me, even if I have already made the payment!

When these phone calls started in August, I called the customer service department to ask why I was suddenly receiving these calls. The representative gave me a stock answer that it was just a simple system set up to remind the customers about payments. He agreed with me when I pointed out my excellent payment history with Conn's and he told me that he'd get the system to stop calling me.

Imagine my surprise when just TWO days after Hurricane Ike badly affected my area, Conn's automated system called every phone I own again 5-7 times each day again. Did they honestly believe that in the middle of recovering from a hurricane my family needed the added burden of dealing with these relentless phone calls?? Again, a one time reminder would have been sufficient, IF they felt the need that you had to it all, which I still cannot comprehend. How about after a natural disaster, you give your automated calling system a rest? Most customers in the area did not even have working phone lines and needed cell phones for other purposes. So, what were they trying to accomplish?

This morning I took the time out of everything else I had to contend with to actually make the payment on my Conn's account immediately just so that Conn's would stop tying up my phones with these relentless reminders. Imagine my disgust, when Conn's called three more times to remind me that my payment is due AFTER I made the payment.

I have just called the customer service number only to be told by the representative that "that's just the way the system is set up..." I asked the representative to please only deal with those customers who are delinquent with payments and leave me alone, again suggesting to call just ONE time if they had to. I told him that I had actually MADE the payment this morning and could he please get the calls to stop? He gave me a verbal shrug and just kept repeating that "that's the way it's set up."---I asked him who could fix it and who I could talk to. He then gave me the number of a "corporate office"---713-676-1153---guess what? It's not a working number. Can I now call and harass Conn's several times a day to "remind" them to give customers working numbers? You'd think a company who could come up with a system who could "speak" my name every time it called, could at least have a working phone number for a corporate office.

I am going to find every public forum I can to let the public know of the insensitive and shameless methods of "getting" money, especially during this trying time. It's bad enough when families are not recovering from life changing disasters, but to have this happen only two days after my family has suffered losses, is trying to reach family members, and is trying to get life back to normal is absolutely unforgivable.

I also feel that tthe system should be "set up" in a much more accommodating manner. It should not call customers who are not delinquent or late with payments and it should not call so many times, for so many days, on so many phone numbers. For heaven's sake, we have NEEDED our phone lines the last three days for more dire purposes. I am sorry I ever did business with them and I am even more sorry that I was such a good customer who gave them all my business and who made my payments on time each month, as I've been given no accommodations for that whatsoever. I've only been harassed.

This is the worst company I have EVER done business with. I will never shop at Conn's and neither will I buy a Whirlpool product. They have NO concern for my satisfaction and they LIE about when they will service my product.

I can not believe this company, how you are ripping people off. I went into your store to purchase a item, and paid cash for it I this company had the nerves to add it to my acct, when I paid cash for it once I had settled with the company because I could not find the receipts, you had the nerves to call 6 mths later and demand more money, for something that was paid for the 1 time. So now you are making me pay 3 times for a item, but so happen I kept my information this time. And it will fax as ask.

I purchased a $2000.00 tractor lawnmower on the 24th of april. It arrived the following day only to stop working after being here ten mins. I contactd the store where I purchased it. They directed me to the service dept. They scheduled a callout for the following tues. Noone came out, noone called, noone emailed stating that the appointment had been rescheduled due to the tech calling in sick. My wife who had worked an 16hr. shift had to call them to see why the tech didnt show. My wife missed work that today due to lack of rest, all due to lack of communication. Conn's is a very large store to only have one tech in this area who does callouts on the product that I purchased.I have been a loyal Conn's costumer for years. I left several messages for the service manager to give me a call due to lack of answers I could not get from the service reps. My calls were unanswered. There should be better protocol for such a situations.Im very dissapointed in the service and the failing of the product to function properly after only having it for ten mins.I would like some info or a number on someone I could to talk to due to lack of attention I have gotten thus far.