I needed to establish credit history so I went ahead and bought an air conditioner there with a 3 year warranty. The thing was a junker from the beginning. I called and complained and was told that it was normal for the a/c to be a little louder than normal because it doesn't drain the water. Instead, the water pulled from the air is used as part of the cooling process. I explained to them that it sounded like the fan was going out, not that any part of the cooling process was louder. I was assured this was 'normal' and let it slide. Louder than usual? Yes. Can I deal with it? Fine.

After that, the a/c started tripping the breaker on the plug any time the humidity went up. Given that I live in southeast Texas, the humidity goes up on a regular basis. I called back in and they sent out a technician almost a full week later. He literally put a voltometer and thermometer on it, said "it's fine", and left not 3 minutes after he arrived.

Shortly after that, the entire unit started freezing up. It got to the point where the entire front portion of the unit would freeze within 15 minutes. I mean freeze. I could make Sno Cones out of this thing. I called Conn's, who again scheduled the "soonest possible" appointment for me which was over a week later. I complained about the turnaround time and they told me there was nothing they could do about it.

So, they send out yet another technician who opens the front of the air conditioner, sees that it's frozen, says "It's a sealed system problem, we'll have to come pick it up." and that it could take up to a week to fix it/return it.

The next day, Conn's calls me to schedule a pickup. I'm told that it is going to take a week for them to send out a truck to pick it up (notice a theme here?). I tell them that this is complete unacceptable and that I need to talk to someone who can do something about it. The guy tells me that only the service department can fix this and to call them. I call into the service department and the lady tells me there is nothing to do about it and to call the store I bought it from. I call the store, and the lady that answers basically finds it funny. So, I call their corporate offices and get transferred around their phone system for the better part of an hour.

Finally, I get a hold of someone in their credit department and explain the situation to them. Light at the end of the tunnel? Nope. She creates an "escalated ticket" for me which means a Service Manager will call me back a.s.a.p. Guess what? 5 days later, still no call.

I called their finance department again that Friday and plainly stated that I have three appliances from them, all with three year warranties, and that I want a refund on all of the warranties since they are obviously not going to honor the warranties in a realistic, timely manner. They give me the run around, a fax number, a grocery list of information to send them, and basically just blow me off.

At this point, I am frustrated and hot. So, I go to Lowe's and spend $700 on a new air conditioner. I call Conn's and tell them to come pick up the air conditioner, fix it, and bring it back. They tell me it is going to take 10 days to come pick it up. Ha! 10 full days just to come pick it up, much less fix it. Oh well, at least I'm cold now.

They come pick it up and two weeks later, I have not heard a peep from them. So much for a week to fix it!

So, here I sit, months afterwards, spending part of my Halloween on hold, waiting for a Warranty Department Manager to take the time out of their busy schedule of ignoring their customers to listen to me complain about their horrible service so I can either re-coup my money or my air conditioner that they've had for 2 weeks.

On my anniversary this year I spent almost $3600 on a Samsung top of the line washer and dryer with the bins and extended warranty. The washer was delivered with scratches and the dryer had no drying tray. I signed the delivery slip stating the problems...the delivery guy said that Conn's would call me to replace it. Now it is a month later with numerous hours on the phone and nothing has been done. The store manager said he would replace it if he could...but it would be up to the delivery manager. The delivery manager sent someone out to touch up the scratches but the repair man said he could not repair silver in color! The washer ended up having brown water in the cycles staining my clothes...the normal cycle would not spin the clothes dry. I am at my wits end...the only reason I tried Conn's was because their salesman Caleb stated that Conn's was ALL about service. DO not buy from these folks at all! I have never had worse service in my life. If things improve I will come back to this site and amend this bad rating...

Visited Conn's in Corpus Christi Tx at 7am in morning as was interested in a 52" Sony Flat Screen TV advertised for $1900 at 0% interest of course when i asked about this particular TV, the salesman asked LETS SEE IF YOU QUALIFY? well i gave them my information and 3 hours later they still did not have an answer for me i then advised them I was leaving and to call me to see if my credit had qualified... I then went home only to talk about how great this deal was to my Parents they to were interested as they were in the market for a new TV so we went back to the store .. NEEDLESS TO say we got approved after being there another 2 hours as we look over the contract we saw that the figures did not add up... charges of insurance for theft were added at $15 a month when we questioned it WE WERE TOLD THIS WAS MANDATORY...as we continued reviewing the contract we had more questions as the numbers did not add up... turns out it was at 21% when we questioned we were told this MODEL DOES NOT QUALIFY FOR 0% unless we ALLOWED them to sell us the TV FOR THE ORIGINAL PRICE... HA did they think we were born YESTERDAY... we proceeded to speak to several managers ( one was named HOMER) about the fact that the salesman assured us that this TV qualified for 0% of course they used the old 'THIS SALESMAN IS NEW" line. Why professionals think this is the answer to everything is beyond anyone one's guest

I have been getting calls on my Cell phone for several weeks now for someones account I don't know. I have talked with several people at conn's. I have been told twice now that the problem has been taken care of, but I keep getting these calls for someone else (i do not know). I talked with a lady (very nice lady) from beaumont office in the legal department. She found where my number was and took it off finally I get some peace (you would think huh!) NOT!!!. I'm starting to get calls from Conn's again and I'm so tired of them!

These so called COLLECTORS! are very RUDE at one point I got mad told the man it wasn't my account and if they didn't stop calling me I would call my lawyer. His words to me was "what is his name, give me his number". Well I really want to go legal with it and now I am going to call to see what I can do! This is hurrassment and it isn't my account!

On July 3, 2009 took our Poulan electric start lawn mower in for service because the electric wiring for battery was broken, after 1 month the mower was returned to the Conroe Tx. store. When we went to pick it up the power cord was missing, after repeated calls to service center and promises of a replacement from Houston svc. ctr we still have not go our lawn mower back, it's now August 12, and all we are getting are empty promises, will NEVER do business with Conn's again