On September 3rd, I went to Conn's to purchase a washing machine. The salesperson assisted me in selecting the LG WM2101HW. He informed me that Conn's matches prices and he volunteered to check BestBuy's website on the computer. He pulled up a website he stated was BestBuy, showed me and stated the same washer was one hundred dollars more at BestBuy, so I was getting a good price there at Conn's. I was concerned because the BestBuy website he showed me did not look as I remembered it, so I pulled up the site up on my PDA and saw the same washer advertised for one hundred dollars less than Conn's price at BestBuy. I showed the salesperson the price on my PDA, he then immediately said, he must have made a mistake entering the model number and they would be glad to match BestBuys price but first he needed to get check to see if it was in stock and then get the manager's approval. He made a phone call and told me it was not in stock. I told him that could not be correct because the site listed it as available for pickup today at the BestBuy across the street as well as available for delivery. He walked off to speak with someone else, returned and said I would have to take their damaged floor model washer. I asked him why and he said, the manager would not let him match the price and he didn't know why. I asked to speak with the manager. A salesperson, who stated his name as Frank the manager on duty approached me and immediately said, "I don't have to match prices today because I just don't feel like it and it's my decision, I don't care what our advertisement, policies or the other salesperson has told you, it's my decision today and I'm not going to match that price and I don't have to give you a reason". I asked if I could speak with someone else over the store and his answer was no. I left Conn's and went to the BestBuy across the street. The salesperson I met was the person originally contacted by Conn's and she informed me that me she had told the salesperson at Conn's the washer was in stock and available. She even gave me a printout of their inventory, showing it as available in store and warehouse.

There customer service center is very rude. If your account is late they call you all day and night at home, work and cell. The also harass your references, too. Then if your account is late by two or three payments and you call and make a payment the steal it and apply it to extension fee, which is $75 and they don't tell you. You just wonder why balance not going down, until you someone in the store explains extensions cost and don't bring down principal. You say no thanks, and they say you have 5 already on your account. Then you call customer service dept and they act like you knew and they won't take them off. They even save your check and credit card info and post payments sometimes without your authenization. This just happened to my on 7/28 and it is 8/11. I have faxed my bank statement and copy of check twice, my checking account is getting more overdrawn but they don't care, they say there accounting process takes time, even though they stole from your account.

I cannot believe how heartless Conn's can be. On the day my mom died I was at the hospital, I had transfered my house calls to my cell phone so family could get in touch with me. I recieved a call from Conn's wanting to speek to my mother. When I informed them that she had just died, they wanted to know if I could make a pament for her. I was so upset that I begain to cry. My brother had to take the phone. When he told them to $*@* off, they only responded with " you don't have to use that kind of language, all we need is a payment now". I will never ever deal with Conn's again PERIOD.

I bought a washer / dryer set from conns in august of 2009, applied for 0 % for 18 months which was approved. but i decided to pay it in full via credit card. but now 8 months later i get this letter in the mail stating i owe them some $ 500. called the customer service # and the guy tells me that my account is still active, and i need to make payments. WHAT A JOKE CONNS IS . THEY WANT TO GET PAID FOR THE SAME PRODUCT TWICE.THEY MUST BE HARD UP FOR MONEY, I WILL CONTACT "BBB".

We purchased an 60 inch television with a 3 years warranty services agreement. From day one we've had issues with the television and Conns has serviced the TV 3 times now! Conns warranty policy says that if they have to service your product 3 times for the same problem that they would replace the product. Now ask me if I have a product replacement... NO!