I have a iPod Touch that I purchased at CompUSA (Clearwater, FL)the last week of November in 2007. When I purchased the unit I begrudgingly let the salesperson talk me into buying a 2 year in store 'no questions asked' replacement warranty for $69.99. Over the course of the first year I had a lot of issues with the unit locking up, not holding a wifi connection and then right before the purchase anniversary the battery stopped holding a charge and would die within a half hour of an overnight charge. So I called the store and told Paul (at the store) my situation including the date of purchase and he told me to bring the iTouch in and they would replace it. I asked him to confirm they had the unit in stock because it was a long drive and he said they did.

So I made the 90+ minute drive to the CompUSA store in Clearwater, FL and upon arriving was told by a rep that they wouldn't honor the warranty. I told him I drove over 90 minutes and asked to speak to the manager. Jay Kurth (the store manager) came out of his office and started to tell me that I had to contact an insurance company to get service on the unit. I told him that I paid 70 dollars for an in-store replacement program and had called to ensure replacement before driving 90 minutes to get there.

He told me that I bought the warranty from 'the Old CompUSA' and that the 'New CompUSA' was a different company. The last time I checked, when a company purchases another company they assume all liabilities. When I told him I wasn't leaving until he did something for me he threatened to call the police. I called him scum and told him to go ahead so that I could let the police know how CompUSA stole from me. He never did call the police, so I am now going to contact the local TV and radio consumer advocates and the Better Business Bureau.

Their actions should be criminal and I am blown away how poorly CompUSA treats customers. When I looked through other complaints I saw a consistent history of both the 'old' and 'new CompUSA' ripping people off. I will never buy an extended warranty again. Why doesn't our government protect us from companies like this?

They are selling empty ink cartridges and decide no refunds on opened items. Somehow the person on the phone wanted me to figure out that the ink they sold me was empty without opening the package. If I could do that I would have left it on their shelf.

Now I get to wait for the manufacturer to get around to doing something about it. They had no problem taking my money right then and there.

I have a laptop computer that needs a new battery. When I called the store they gave me the 877 number to report my problem. I have tried calling that number a few times, staying on hold for as much as 30 minutes before giving up. Does anyone ever answer that number? I was initially saddened by the fact that CompUSA was shutting down, because I always preferred them to both Best Buy and Circuit City; however it appears that there is a reason for everything. I cannot believe that CompUSA has no remorse in how it treats its previous customers, nor does it seem to believe it needs to follow up on its previous commitments.

I am writing about a rebate that Compusa never honored
for product that I purchased on December 2007. Now that
Tiger direct has taken over the company the phone number has been disconnected at the number that they tell the consumer to call, yet they still have the number on their website. Tiger direct is also not wanting to helping the consumer by not answering the E-Mail about his issue. I am wondering how many people were conned by Compusa they advertised rebates when they knew the store was going to close.

Numerous attempts to call customer service failed. Numerous emails for information regarding my order have been ignored. What is the problem with simply ordering CDs online and expecting them to ship within 2 weeks? I see the open order on their site - but no acknowledgment from customer service that it has been shipped or will even be shipped. There appears to be a problem with the customer service at CompUSA. Don't buy from them - you will never receive your merchandise.