Back on 2009 i bought a router that priced $9.99 as priced on the shelves, It's a good deal so i picked it up and ring it to the casher and found out that the price is wrong its $14.99, it's not a big deal though so still got the merchandise and saw there employee taking out the old price and switched it to a new one. Few weeks later, i bought a hard drive and found a better deal 80GB so went to the casher and ring it up, on my way out from store an employee asked my receipt (as there door protocol) before going out and i noticed that the price of the hard drive if higher compared to the price listed on the shelves, so i went back to the casher and asked what happen, i was told that i got the wrong hard drive, so i went back to the shelves and showed her where i got it and see 10's more on that same place, she called the manager and manager apologized then i got the higher price hard drive that i can get same price at Best Buy located next door from my apartment. And it happened over and over again, so i realized that this is not a honest mistake anymore, they do this purposely, if you caught it then they say sorry or merchandisers fault or hear any excuses, but if you missed it then you got screwed! I really believe that this need to be stop and i would to warn the consumer to be aware of this RIP OFF strategy. I really hope that somebody can tell me that if this thing happen again i can demand to use the shelves priced and disregard their excuses, i don't know if there's a law address to this type of matter.

Before I tell my story, here's a litlte background information on myself:

I've been building computers since I was 11 years old. I've completed my bachelor's education at a 4 year university majoring in computer science. I not only have years of real world computer repairing experience but the technical education to back it.

I went here to buy a computer (for my uncle) and was asked nicely by the sales guy to purchase a 30 dollar "protection agreement". I kindly rejected it because I didn't think we needed it. We went home and installed MSN messenger from MSN's site. Immediately after installing MSN, the webcam stopped working. We went online and googled it, we saw some other users having the same problem so I assumed it was a common problem. Since it was a new computer I figured it wouldnt be a problem if we just went and got an exchange--- WRONG.

Here's where the problem began. The techs asked us to come to the back room where they ran a "scan software" and found 200 infections. This is impossible because the only site that was visited was MSN. The manager and his team went on and on about how I should've bought their protection plan. They kept trying to push us into buying their protection plan... about 8 times. I stopped listening to them talk about 2 minutes into their sales pitch that wrong on for about 20 minutes. My uncle went on to reveal that I was a computer expert but the manager then immediately goes to say "Im sure he's good, but she's (one of his techs) the best. He obviously couldn't fix THIS problem". I was offended but didnt want to argue with an idiot who was talking out of his *** for 20 minutes about buying some protection plan thing was going to help my computer be completely spyware free forever. Finally, when they were done doing their sales pitch-- we asked for our money back because the way they were treating us. The manager refused to give us our money back because there was "nothing wrong with the computer". He JUST went on for 20 minutes how it had 200 infections, a virus preventing the web camera to work, ect ect and that means NOTHING is wrong to him-- that further reinforced my thoughts about his intelligence. He offered a store credit or 15% restocking fee. I remained cool and took the store credit and went on piecing together my own custom computer-- what I should've done from the start. The computer worked flawlessly... I even went on a few high risk sites and had no problems without any protection software. I scanned it with lavasoft, avast antivirus, and spybot... well known software.

Bottomline:

- low selection of computers and brands

- overpriced

- terrible return policy

- manager who does not understand the importance of a repeated customer.

- nice salemans though

How do I know compUSA didnt install the spywares themselves? I didn't run enough tests to know for sure but I don't care about that. Maybe one day I'll buy a computer there and run it against a custom computer of my own side by side mirroring every action and see which computer gets infected first. Maybe a class action lawsuit coming in their near future.

I and my brothers are mad about any sort of video games and have almost all the collection and variety of these games. On Sunday I was just going through the newspaper, where I went through an advertisement offering an Accessory Pack for the PlayStation 2 for $19.99, regularly $49.99, if you bought the PS2 console for $199.99. As I was aware of the prices in the market I new that this was the best deal. As it was a holiday, I and my brother both decided to explore the sale and went as we knew that this type of offer gets out of stock in no time. And guess what it was our bad luck the offer was all sold, even though there were probably 30 consoles stacked up, and weren't expecting any more. I called other stores in the area, but they were all sold out too. I called their number and the person told me I should go back to the store and ask the manager for a rain check. The other day missing a little of my work I went to the store and asked for the check the manager was so rude that he started cursing the man about having no knowledge. I was so disturbed that I left the place, no where on this ad did it say that quantities were limited. I'm never going to buy anything from them again.

I purchased a "refurbished" Gateway computer from CompUSA on 2/10/09. The 1st one was malfunctioning when I received it so I exchanged it for another. They refused to send 2nd computer until 1st was actually at their facility.

I finally received the 2nd computer but that was also malfunctioning. This time screen was saying that there was a hardware malfunction. From my experience in the computer industry I thought it was possible that there was a loose plug or connection inside the case. When I opened the case it was filled with a disgraceful amount of dust and orange pet hair. There were absolutely no fingerprints or disturbances in the dust which means that this case was never even opened when they claimed to "refurbish" this computer. It is quite obvious that they simply reinstalled the windows software and sold it just as it came back to them.

They insisted again that the computer reach their facility before they would issue a return. After sending me 2 broken systems they still acted like I was the one who couldn't be trusted. The 2nd system arrived at their location at 8:42am on 2/26. It is now 3/2 and I still have not received a refund. CompUSA claims that they credited it to my card but the bank has no record of that. CompUSA says that it may take the bank a few days to process it but the bank says that they would at least have immediate knowledge of the transaction and they do not. Frankly, after my experience with CompUSA, I believe the bank representative and not them.

I will never shop at CompUSA, TigerDirect.com, or any affiliated company again and I advise everyone else to avoid them as well!!!

Computers were complete garbage and the customer service is even worse!!!

I purchased a "refurbished" Gateway computer from CompUSA on 2/10/09. The 1st one was malfunctioning when I recieved it so I exchanged it for another. They refused to send 2nd computer until 1st was actually at their facility.

I finally recieved the 2nd computer but that was also malfunctioning. Ths time screen was saying that there was a hardware malfuction. From my experience in the computer industry I thought it was posible that there was a loose plug or connetion inside the cae. When I opened the case it was filled with a disgraceful amount of dust and orange pet hair. There were absolutely no fingerprints or disturbances in the dust which means that this case was never even opened when they claimed to "refurbish" this computer. It is quite obvious that they simpley reinstalled the windows software and sold it just as it came back to them.

They insisted again that the computer reach their facility before they would issue a return. After sending me 2 broken systems they still acted like I was the one who couldn't be trusted. The 2nd system arrived at their location at 8:42am on 2/26. It is now 3/2 and I still have not recieved a refund. CompUSA claims that they credited it to my card but the bank has no record of that. CompUSA says that it may take the bank a few days to process it but the bank says that they would at least have immediate knowledge of the transaction and they do not. Frankly, after my experience with CompUSA, I believe the bank representative and not them.

I will never shop at CompUSA, TigerDirect.com, or any affiliated company again and I advise everyone else to avoid them as well!!!
Computers were complete garbage and the customer service is even worse!