I asked the salesman to suggest a laptop for my daughter to take to college to use for writing papers.

He sold me a model and never mentioned that a word processing program was not included. I have never bought a computer where if the program was not included the salesman didn't install it for you gratis.

So when my daughter got to college and sat down to write her first paper she freaked out.

She then had to find someone to drive her to a computer store and purchase a word processing program.

The salespeople at CompUSA are the least knowledgeable people I have ever dealt with.

I am in US for a couple of weeks due to a buisness trip and found some electrical stuff at compusa that I would like to buy.

1. Tried ordering it with my swedish VISA and it allowed me to tick in the box for the visa but not enter any card nr, every time i tried to pushed "send order" it sait "item missing - please fill in"...did it a couple of times...
then tried paypal and selected send order hoping i would get to my paypal but noooo...samt thing...also tried to click paypal in another menu and then it actually did open up my paypal but when everyting was accepted I came back to the page saying "payment option missing - please choose" ...then tried master card...same thing. This is a REALLY BAD WEBSITE when it comes to info. so messy and so unclear.
Then I read through all the faq i could find and finally found they only do wire transfers to international customers (even though you are in US obiously). SO SILLY .- WHY NOT GREY OUT THE PAYMENT OPTIONS THAT ARE NOT AVAILABLE? Or give a pop up saying that your country can not by with this method please use...

2. I then asked a US colleague who is living at a hotell (as Í am) and who has an "american paypal + adress" to order it. He very kindly helped me out, but got a call the other day where the personell said - "WE DO NOT DELIVER TO HOTELS"
...SAY AGIN? WHAT?

3. So in the evening we decided to cancel the order from my friends account due to the lousy service. But you COULD NOT since it only shows your order and this phone nr to call, where the sour lady gives no information about where else they could send the equipment that we put an order for. Ok home, I know that, but I need it now where I am at - thats what internet is all about isnt it...no boundaries.

SO compusa is a really crappy net buisness.
I am just waiting for a fraudulent wthdrawal from my friends account (theys say they dont charge until deliver but well see.

If it would have been this hard to order in sweden, the company would have to close due to no customers.
Ok thy are cheap on some stuff, but with this rediculous service they should really close the company.

I purchased an HP Pavilion zx5000 at CompUSA. I also purchased the three-year extended warranty plan. Before purchasing this extended warranty I was very specific regarding my questions as to what was covered under this warranty.

I was told by two salespeople that the warranty covers screen damage, battery replacement and ANY damage to laptop components. This extended warranty cost $369.99 which was almost half the price of the laptop after rebates.

To cut to the chase, on September 29, I was setting the laptop from my lap to the couch when my hand inadvertently touched the eject button for my CS ROM drive causing it to eject and strike the couch as I set it down. That damaged the drive carriage. When I returned it to the CompUSA store for service, I was told it had to be sent to HP because it was still under the manufacturer’s warranty the first year, but that I "saved myself a whole lot of money because the part was still under warranty."

HP determined that the damage was caused by customer abuse and refused to honor the warranty. At first I was told by the service tech the repair would cost $387.00. When I questioned why this wasn’t covered by any warranty I was told "well didn’t you read your contract? Does it say anywhere in the warranty that it’s covered?"

His immediate combative attitude told me right then this is a common occurrence with their customers. Besides his unprofessional attitude he was obviously used to dealing with people like me who trusted CompUSA salespeople who are either misinformed during training or intentionally lie to boost sales.

Granted, I should have read the contract regarding the warranty but I erroneously trusted CompUSA to be honest. When I read the clause returned in my email by CompUSA customer service, that clause basically states the warranty can be determined to cover basically nothing.

When a manager called me back I was told the repair would be $285. I still didn’t agree with that charge either but I needed the laptop back so I authorized the charge. When I picked the laptop up I was charged $402 for the repair and tax. I had to pay it because I needed the laptop for business. As another sign of CompUSA’s unprofessionalism I had to call the store to find out if my laptop was ready because customer service reps are either too busy or too incompetent.

Now here is the real galling part -- while my laptop was in the shop I started talking with HP reps and was given the following answers: HP charges CompUSA only $229 to replace the drive. I could have purchased the drive or sent it in directly to HP and had it fixed for $299. So, basically you crooks at CompUSA charged me $160 to mail my laptop to HP.

To add to the insult, HP offers a two-year insurance plan for $250 which would have covered this repair but CompUSA does not reveal this. This was the first of two laptops I purchased from the same CompUSA store but you can bet I will never spend another cent with either HP or CompUSA.

This whole problem could have been solved if HP had a locking device on the CD ROM drive to prevent it from popping out by accident which would have made this a product malfunction which would have been covered by its warranty. We all know both companies make more money with accessories and virtually worthless warranties than on consoles.

I am glad both companies are doing so well financially that they can afford to lose customers like me -- who spend several thousand dollars a year with them -- due to deceptive business practices.

I asked the salesman to suggest a laptop for my daughter to take to college to use for writing papers.

He sold me a model and never mentioned that a word processing program was not included. I have never bought a computer where if the program was not included the salesman didn't install it for you gratis.

So when my daughter got to college and sat down to write her first paper she freaked out.

She then had to find someone to drive her to a computer store and purchase a word processing program.

The salespeople at CompUSA are the least knowledgeable people I have ever dealt with.

On November 11 - I placed an order for a TV set package - a 46 In Samsung TV with a Blue Ray player. The player came and I was told the TV was back-ordered. A week later I called and was told not till the end of November for the next shipment. On December 6th, I called again and was told Samsung has delayed its shipment, wait till December 10 - That's no problem, I said. Then I called on December 10th - was told not till December 20th - and that 75 shipment will come in and I will have priority to get one - Today - 12/20 - I called and was told I don't have one because the 75 units come in but not enough for me - What kind of business is this? it sounds like someone runs a little job in his garage - not a company this size.