Compass Van Lines
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| 1 stars | | (36) |
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Category: Services
Contact Information Nashville, Tennessee, United States
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Compass Van Lines Reviews
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kray2000
July 21, 2011
Satisfied Mover
I was very pleased with the movers from compass. I have used movers in the past so this was nothing new for me. They were better than some of the other companies my family has used before and I would recommend them to friends. I am satisfied with the services provided.
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Jean Marie Flowers
July 21, 2011
None
I only have wonderful things to say about Compass Van Lines, they helped me so much I don't know where to begin. The sales rep was very understanding that this was my first move and she explained the whole process to me where I could understand it. The mover were professional and hard workers. The move didn't even cost as much as some of the other quotes I had received.
much regards,
Jean Marie
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TexasVirginia
July 9, 2011
Horrible And overcharged service
DO NOT USE THIS COMPANY!!!
Once they arrived to pick up my belongings I got hit with another $500 of fees. Like if they walk more than $75 ft to carry the stuff it's an extra $100. On top of that my things being transferred from Texas to Virginia was not delivered by the time we arranged for. Horrible company and way too expensive for the bad customer service. Use at your own risk!!!
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abbieeee
July 6, 2011
Moving
We couldn't of been happier with our move from Austin to Round Rock
the sales and moving team were very knowledgable, friendly and hard working. The move was made easy because of them .
Thanks again,
Abbie Reyes
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white2011
June 27, 2011
moving
I hate to move but I must say Compass Van Lines did everything in their power to make me like movers and they were successful...It was a very successful move and I will use them again if I ever have to move.
Mark
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AshleylivesinAustin
June 20, 2011
None
What a nice company to work with, Annie the sales lady explained everything in detail and was very acurate in her pricing. The movers were on time, friendly and very fast workers. Nothing was damaged and thing were placed accordingly.
This is a great company to work with...
Ashley George
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sammystevens
June 13, 2011
Moving
My family and I had no problems with this moving company, in fact they are very straight forward and to the point. Answered all my questions and even explained the moving process since this was our first move to hire professionals. We want to tell everyone how happy we are that we chose Compass Van Lines as our moving company.
Sammy
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sunshine babe
June 8, 2011
None
Last time I moved it was a disaster, this time I hired Compass Van Lines and they were successful at making me very happy.
Friendly, hardworking and arrived on time.
I would recommend them to anyone.
Mrs. Garcia
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cantbelievethis
June 8, 2011
Horrible - Lie about Delivery Date
They lied to me about delivery date. My delivery was supposed to be here on June 3, now it is June 8 and I have found out that my stuff is still located in its original location! At first they said 7-10 business days, now they're changing it to 21. Avoid at all cost!!! I am here in a much colder climate without sheets, blankets, jackets, clothes, not to mention furniture. They have had my stuff since May 27; what have they been doing with it?!! Do not use them!
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Rd48
May 29, 2011
Deceptive practice
Stay away from this moving company or make sure you get a full, up front in writing estimate. They love to use the internet, that is where I found them. They give you a quote, they set up a move time and they take a $100.00 deposit for the move. Everything seems so great, you give them a list of your products, they give you a time line quote. IE: (Three men @ $75.00 for 4 hours plus an hour travel time) Anything over that is charged at $75.00 an hour. Well that is all great, sounds good to me come and get my stuff. Well wehn they get to the house, they want you to take them on a tour, then the team leader ( a real jerk of a human being when he is confronted of the scam) sits you down and says of, it is time to start the paper work. He give you your credit card statement to sign, then he gets you to sign a release form. This form release Compass from damages. Then he starts to hit you with all the additional charges ( at least they do not do this when your stuff is on the truck) must have trouble with that one before. This clown they have for a team leader can not give you a break down of the charges without looking stupid. Then say he wants to box everything that might break is his own boxes at $16.00 a box and 60.00 labor for each item. Extra charges were over $ 400.00 on top of the move. I told him I just signed a release form and I did not want to have anything extra boxed, just wrap it and move it. Well of course he did not like that idea and got real rude. Then I told him I would buy his boxes and box them myself. He got all huffy and puffy about that as well. Then when I called hinm a theif for trying to steal from me ( my Money) he got real rude...started giving me the evel eye in my own home. When I told him to leave and the move was off that is when he really got upset. Oh well... I sure hope nobody else has to go through what I did. Most people set schedules and movers like this pray on it. They know you have to moe and will do just about anything to move at that particular time. For me I would have just gone to a local moving company and did it myself, but at 2:00 in the afternoon I called another company and they performed as promised, did not charge for any extra boxing and moved me at 5:30 in the afternoon on a Saturday. It took until 10:00 to get done, but they did it and did it right. Compass take note from your competition do it right and stop screwing with people, thier money, their time and thier lives.
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