This facility has poor service, incompetent staff who will not take responsibility for any actions, and a medical staff that should stay far away from patients.

Do not go there if you do not want to be treated rudely.
Do not go there if you don't want to pay for consultations that they refuse to follow up on. They will charge you excessively for your records so you can go to somebody that will do the work.
Do not go there if you want to be treated professionally.