I, too, lost my e-mail from Comcast's "SmartZone" on Saturday, April 4, 2009. It is obvious that "SmartZone" is slow and unreliable. On Saturday it DOA for over 7 hours.

After it was revived, I checked all my accounts on-line to see if anything had not downloaded. Nothing there but spam.

BYW, I have a regular schedule to check my accounts on-line since Comcast has a secret definition of spam and, with no advance notice, arbitrarily sends newsletters to the spam folder (while letting through spam and phishing emails). I checked Sunday evening and nothing was being held in my folders.

This morning, I received an e-mail the was sent Saturday during the downtime. It was time-sensitive and took over 60 hours to be delivered. It never appeared in my on-line folder.

Where was this message all this time?

How many more messages are stuck in the Comcast Black Hole?

I agree with Steve Wilson, file complaints with your Representatives to re-regulate Comcast. Comcast has bought up much of it's competition and in all most all of it;s markets is a monopoly.

Monopolies require regulation.