I had trouble with internet connection for more than five days. I found that I could not connect internet from May 1st. I waited for the line to come back one day and I reported this trouble on May 2nd, very eary in the morning. At the first call, I was told that I had to change the modem, so I dropped by a comcast service center and change the modem. But the trouble continued, so I called again. At that time I was told that there might be some trouble in our area, so wait for about 4 hours and try connecting the internet. But after 4 and more hours, there was still no internet connection, so I called again. At this call, I was again told that the trouble might be a regional so wait for more time and contact them. But the internet line never came alive.

So I called again the next day (May 3rd) and scheduled someone to come over. Someone scheduled (Tuesday) May 5th for service, which was, according to him, the earlist day possible. On the service day, the person came could not find the trouble and scheduled another service for the next day (May 6th). On Wednesday afternoon, finally, the service people could find the problem. The total time I could not access to the internet was more than 120 hours.

After all of this trouble, I called comcast for asking credit or refund for not being able to use internet for those days, as I told from one of the representatives I talked with. A billing representative I talked with told me that I could get 2 days of credit, which is about 2 dollars something cents. I explained her that the service could not be used for more than 5 days, but she said according to the record, she could just give me 2 days of credit. Maybe they counted only Monday and Tuesday because I reported trouble on Sunday and it was fixed on Wednesday.

I could not use internet for 5 days and also the cable reception was not that good either during the time. I did not hear sincere apology or any care for my inconvenience. I even had to call to get refund, but all I could get was 2 days of credit and that is less than 3 dollars!!!

I think I have to quit my COMCAST service, and I'll tell all the people I know about this story so that they would know about COMCAST more.