The service keeps going out and I need to call to have them reset my signal and then wait 30 minutes before it is corrected. this happens every 2-3 weeks for the last 6 months. I noticed a lot of my neighbors going to U-Verse but I stuck with the Cocast because i have a bundle with internet too.
Every time I have to call them I go through the horribly long menu that tells you to enter info ...and them says it can't help you and will connect you to a rep!... I think it's really a way to stall the phone call so you don't realize how long you're on hold... how can it NEVER have the info?... It even asks me EVERY time if i would like to take a survey leaving my feedback after the call - I always say yes- but never get the survey call! ... Then when I finally get rep they have to go through the entire same process each time and I have to wait 30 minutes to have my On Demand corrected.
Now I ca see why, when U-Verse came out and Comcast starting losing a huge percentage of customerse they started advertising like crazy and trying to call themselves XFinity.
Have you noticed that Xfinity has exactly the same offers (with exactly the same customer service) yet they are trying to get away from the horrible Comcast reputation and using tv commercials to tout good customer service, yet the didn'T hire any new staff to help with backlog of complaints and issues AND they didn't change or improve anything about their actual services.
They just spent their money on TV ads and PR for the new name of Xfinity.