I was billed $12.95 on my AT&T land line bill for voice mail services from Coast to Coast Voice, LLC. I did not authorize the charges. In fact, I never heard of the company before this billing. I called the contact number, and the polite operator told me I would receive credit in 2 to 3 billing cycles. I asked her how the charges ended up on my bill. She said (conveniently) that their computer was down so she couldn't tell me.