I bought an Iphone 3GS at Low Yat mall at CNS Telecommunication (asia power), i pay it for 2250RM(cost of brand new Iphone). But after few days of using it, it was suddenly hang for no reason. I went to service shop to have it fix, unfortunately the technician told me that the Iphone that i bought was not brand new but second hand. i went back to the store and told them that they fool me by selling a old unit for the price of brand new and ask to replace it with a true brand new one. They did replace it with a new one and just try to fix it. They did not even respect me as a customer as they keep shouting on me. Verbal argument followed and draw the attention of others shoppers during that time. At the end of the day, they still refused to replace it nor refund my money.

I only want a true value for my money as a consumer, these people have no rights of arguing with the customer and they should even replace the goods with a new one without a question. Responsibility of the seller should not end on the time that they just sold the goods, they should also responsible for ensuring that the products that they are selling are in best quality and not fooling the consumer. I hope these peolpe/store should be sanction by Malaysian Law which i'm sure there is law protecting the poor consumer.

Again i'm drawing attention of the authority since i don't know where to go to file my complain to please help me on this.
Please do contact me by sending an email at [email protected].

Thank you very much.