Closeout Genius

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Category: Services

Contact Information
United States

closeoutgenius.com

Closeout Genius Reviews

weisa February 28, 2009
rip off
Made the order canceled it the same day after I was pressured into buying add ons they told me it was canceled and 4 days later they sent the order through and now I am still fighting to get my money back. Have called and they hang the phone up on me over and over again if I talk to someone they say I have to call back and talk to someone else the next day and guess what can't talk to them they are not in. Have e mailed with no response all I can say is don't take a chance with these people you will pay in the long run. STAY AWAY!
ronda February 26, 2009
SCAM Bait & Switch
I placed and order for a Canon lens for $659. About 1hr later I received a call from Chad at Closeout Genius. Chad wanted to let me know that I ordered the wrong Canon lens and the correct lens would cost $1, 200. It seems that the Canon lens I chose did not have the correct connectors on it so the auto focus would not be able to work. BS Chad went on to explain how Closeout Genius in a Canon dealer so he know everything about Canon and he took the liberty to upgrade me, the lens will be shipped out tomorrow and hung up. I tried to call back to cancel the order but they were closed for the day. I found their e-mail and e-mailed them the cancellation and asked them to let me know that they received the e-mail and made the cancellation. I never heard from them.

Next morning I started calling at 9am when they opened and finally spoke to the correct person about 10:45. I told him I wanted to cancel the order, he said to bad it already shipped. I said then call UPS and have it sent back, he said UPS does not do that anymore. So I told him I would send it back when I received it and he said fine, but the restocking fees and shipping cost will be 29% of the total cost of the order! ($389) I said I am not paying for shipping to my house, he told me it was more to ship than $9.99 they advertise for the 7-10 day shipping with UPS. So they want to charge me the top shipping charge for overnight shipping, 15% restocking fee and 9% for packaging. So they send something I didn't want, I send it back and they still want $389 for nothing.

STAY AWAY FROM THIS COMPANY if it is in fact a company at all!
BAZZA February 20, 2009
Bait-and-switch scam
Closeout Genius runs a scam where they advertise prices 10-15% lower on many different Electronics Categories. When you order, they will require a "confirmation telecon" where they try to upsell cases, memory cards, and other accessories at 500% markup (or more). If you don't bite, suddenly the "in-stock" item you ordered is indefinitely "backordered". I ordered a Garmin GPS unit. The web site failed to confirm that the order went through, so next day, I called to find out. Yes, they had my information and said the unit was in-stock and would ship the next day. THEN I get an email requesting that I call to "confirm" my order. After trying for several hours to get through, I got a person who asked that I confirm my ZIP code. Then asked if I needed a case for the GPS, a 4Gb memory card for "only" $99, (10x the price of other sources), then told me that I had to buy a "map update" to have the latest maps in the Garmin GPS unit. When I confirmed with him that I was ordering a new unit, and that Garmin give free map updates for 60 days after first use, he told me this was a "wholesale" unit and the map update did not apply. All of this is BS. So I asked him "It will ship today or tomorrow, right?" and he said "Yes". Next day, my order status was changed to "backorder".

I cancelled the order. No sign of any charges to my VISA card, but I'll have to watch for it. Not clear that they're running a Credit Card fraud shop, but they sure are running a bait-and-switch scam. They can't (won't) deliver product at their advertised prices, and they probably can escape prosecution by saying that when the unit is available, they'll ship it. (ie when the electronics drop in price within a few months, they might actually ship an un-cancelled "backorder").

STAY AWAY. IT IS A SCAM. IT IS ALSO A SCAM HOW THIS VENDOR HAS 4 STAR RATINGS ON SOME OF THE SITES THAT LINK TO THEM
Kenane February 18, 2009
Outrageous attitude
Bait and switch, lie, phone usually busy; rude agents; poor customer service. Nearly impossible to reach and check on status of order; Do not deliver merchandise as promised. Sharp, unconscionable practices. Outrageous attitudes. The NYC nightmare!!!

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