I placed an order for 2 TouchScreen Thermostats for over $200. I installed both that week. A few days later one of them went bad. I contacted Climate Doctors for a RMA, I received it and re-packaged the thermostat the same way it was received. Days go by and no word, so I call and talk to Michelle, she says she'll look into it and get back with me, she emails back saying she has the thermostat and asked what I wanted to do, replace or refund, I said refund, after that I never heard from her again, my emails were now being answered by Chris. So I start all over with him on the refund, he never does understand and never responds to my emails again.

I will never do business with Climate Doctors again, I'm so sorry I ever trusted them with my business.

On April 30 2008, I purchased a Trion Air Bear air cleaner from Climate Doctors on ebay. Ten were listed; I bought one. It was paid for immediately by Paypal. On May 1, I was emailed by Climate Doctors and told the item was out of stock until mid-June. 'Chris' asked - what did I want to do? I queried back - can you wait list this, and ship as soon as they come in? The answer was yes. I further queried - There is no way this purchase can be lost in paperwork, can it? 'Chris' assured me that this was impossible. I accepted the ship delay. As it later developed, this was a major error.

I expected shipment in mid-June. To me, that means around the 15th. At the 26th I had not received the air cleaner, I had not been contacted about why they failed to ship, I had not been contacted to ask if I was willing to wait longer, and I had not been offered a refund.

At that point, I filed negative feedback on ebay, opened a dispute (just days short of the deadline, as it turned out) and tried to open a Paypal dispute. Paypal said, in effect, 'Too late. Should have done this earlier. We'll pass this along to the seller, though.' Well, I couldn't reasonably do it earlier; I expected Climate Doctors to ship as promised.

The next morning I received a call from 'Chris' -.

'Chris' - You opened a Paypal dispute with us.
Me - Yes, I did. You didn't ship.
'Chris' - We said we'd ship in June.
Me - No, you said they'd be back in stock in mid-June, and I'd be at the top of the wait list.
'Chris' - It's still June.
Me - It's well past mid-June. Either ship it or refund it.
'Chris' - We don't have to respond to a Paypal dispute for 30 days. You can wait for your refund.
Me - Thank you for your 'assistance.' (And hung up.)

So, I waited six weeks, and two weeks past promised delivery, and I didn't have my air cleaner, and now 'Chris' is making me wait for my refund. The dispute disappeared from Paypal's site the next day.

It's strange that Climate Doctors listed not one, but ten items for sale that they didn't have in stock.