Failed to complete home per contract, No deck as per contract and blueprints, cracked basement wall with leakage, stairwell not complete per prints, roof leaks, many more.

Please if you are thinking about even approaching a Clayton Homes dealership...DON"T. If I had seen this website months ago I would have never thought of dealing with them. Just like a previous commentator on this website, we were being pushed into purchasing a bigger/more expensive home. Their just cause was to state that the mortgage company needed a good investment. The sales person was untruthful in their statements. In the end I lost a good size deposit, due to a technicality. All I heard was double talk. While the sales person swore up and down we would not be responsible for the home, since it would not be purchased until every aspect of the mortgage/land appraisal was finalized. Unbeknownst to me, the general manager ordered the home. After months of going around in circles, we decided to withdraw our consideration. We were now required to forfeit our deposit ... due to the home being ordered and completed. They must need the money more than I do. Since, they felt it necessary to weasel their way into having the upper hand.

Update... we spoke to two different local lawyers and they said we had a right to battle this but after their research both told us that it would be a long battle. Clayton is known as a drag their feet company. More money wasted then worth... We are still getting the push around, he said she said crap from the local dealer and the plant in TN. We took the ceiling down in our kitchen and found there was no center structure that ran along the open ceiling. Our contractor said we could install a support beam in till spring then a new roof would be needed. I have came to a conclusion, when you purchase something from this company expect to be treated like another number and if you are past your 1yr over product warranty then you have to have a lawyer to get anything done...

We purchased a 2001 single wide home in 2000 from Clayton in Belpre Ohio. We noticed this summer that our roof pitch was not right. The roof in the cathedral ceiling of the LR and KT was sagging. We called the home center where purchased and was told by the manager that it was our foundation. We had a contractor come and inspect our home the foundation was great but found out that at both ends of the home the roof was sagging also which is over top of two bedrooms. We was informed by the contractor that if it is not fixed by winter and we get a heavy wet snow we can expect the roof to fall in on our home.

Contacted Claytons and the plant where it was built spoke to Vince that actually had some help in building it and was told it was condensation build up and not to worry. We have been pushed and pulled around so much that I am ready to hire a lawyer to handle this problem. Anyone with better ideas let me know...

We decided in 2006 to purchase a new home, July 23rd, 2006 to be exact. We first went to the Clayton homes dealer in Massaponnox Va, only to be insulted by the sales woman. We ended up in Tappahannock. where we saw a model that we liked, asked to be shown the model by the salesman James Lehner. He handed us a key and we showed ourselves the model. we liked what we saw, went back over to the office and started the ball rolling with our $500.00 down. We wanted every option available in the house. We were told that once all permits etc were obtained it would take 8 to 12 weeks before the house was ready to move into. Fantastic hey?

James Lehner told us that Clayton Homes would take of everything, financing, contractors, permits etc. Come to find out three weeks down the line, we had to sell our current house before they would finance the new one. we sold our house, no problem. Then I was informed that I had to obtain the permits etc, because Clayton homes didn't purchase the land that the house was to be put on. I obtain all the necessary permits.

In March 2007 the work was to begin on our house, The land was cleared, we were charged extra for the removal of the debris. Sections of the house were delivered to our property, and left to sit in the weather elements. I had complained about the water that had accumulated in the insulation under the kitchen section of the house, to no avail. Prior to erecting the house the contractor (Gino) employed to erect the house complained about how the land was cleared, and said he was not putting a house up on it. The contractor who cleared the land, came and back filled the land. He did not have an engineer on hand to test soil to make sure it was suitable for putting the house on. we had to have engineers come back out, at our expense, to test the soil. Resulting in a 9 week delay.

Once the house was under construction it was hard to get the contractors hired by clayton homes to come to work. All in all it took 10 months to get our house erected. All the while we were paying for an apartment, storage, paying on the construction loan, gas to drive back and forth from the construction site. Then we find that things we had ordered for the house had not been installed, i.e. tray ceiling in dining room, carpet in the wrong places.

When we discussed this with the salesman, he basically said 'We didn't pay for the extras, so don't worry about it.' we had gaping big holes in walls, a leaking shower stall, a tub that can't be used.The ceiling caved in in two places from water damage. A stairwell that was out of rack.I could go on forever as to the shoddiness of this house. We have walls that have never seen a paint brush, walls that bow out, trim with huge gaps, a septic system that breaks down every 2 months, that no one wants to take responsibility for. Water damage. Siding that was put on backwards. All in all, I am miserable with this house, it can't be sold like it is. we basically paid $180,000 for a dump and Clayton Homes does as little as possible to fix things in a timely manner, if they bother to at all.