Clayton Homes

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Clayton Homes Reviews

Rebecca Touchet January 8, 2010
Not fixing problems
Leaking roof and now have mold. The company sent someone to fix and they took a back slash and covered up the wall. Back door dosen't stay closed and leaks when raining, and the compay came out and bent door to close right but know you can see outside when the door is closed.
Bad floors and all other kinds of problem and after fighting with them for 1 year my warrenty is over.
KatJ61 December 25, 2009
Mold problems
I have a two year old modular home we purchased from Freedom Homes (Clayton Homes). The mold is on an interior wall of the house, where the two halves of the house meet. The are no water lines in the area. I spoke to the rep from the location where house was purchased. At first he attempted to blow me off, then after telling him that might explain why my wife and two of my children from sinus problems and severe headaches he said he'll send someone out to look at the problem. My question is; if I have mold in an area where there is no way water can accumulate to create the problem. Then, is this a sign of a much larger problem hidden within the walls? Should I contact a lawyer? And do I need an environmental company to test the house for further exposure?
CarD18 December 25, 2009
Scam
So I was looking for a house and received a phone call from Clayton Homes. I told the representative what I was looking for and they insisted to transfer me to the office in Mesa, Az. The man on the other line Waleed, told me that there was property that was for sale for 105, 000 on a 21/2 acre lot. It was definitely what we wanted. So we went down and look at the home. We loved the property other than the fact that it was unfinished. Most homes come with some type of landscaping. This home was in the middle of no where. Take a left into the desert and it was dropped there. So we started to go through the loan process. Well when the loan officer called me they said that they ran the preapproval for 130, 000. I said that's weird the property is for sale for 105, 000 why is there such a big difference? She said that Waleed from Clayton Homes told her to run it for that amount so she did. I just went with the flow at this point. After I was pre approved Waleed told me that the price had went up to 126, 000 because they would only sell the house with the 5 acres but it was only listed with the 21/2 acres. Then the loan officer sent the paper work over and the house price was 130, 000. I called Waleed, Clayton Homes right away and they said that they weren't coming down on the offer at all so we walked away from the home. Not to mention the last time we visited the home we tried to get the water to run, it would outside the home but not on the inside, first clue. Then we noticed a bunch of cracks along the side of the home and in the walls, second clue. When we asked for repairs to the brand new home they said that it was under warranty and that we would have to wait until we moved in. Aside from Clayton Homes cashed our earnest money and we had to wait two weeks to get it back. After my husband picked the check up he noticed that it was made out to someone with a completely different name than mine. He turned around and went back to the Mesa location and they told him that I could cash it. Wow you would think that they would know that's not possible. So I am still waiting my money back, who knows when I will receive it. I tried to call corporate and still no response. I would never recommend this company for any type of business.
Horrible Service December 22, 2009
Business Practices
We bought a home from these people in september 2009. When we signed the papers we asked why the interest rate was 10.25% instead of 6.25%. Our sales rep. told us that once the papers were signed and sent in to U.S. Bank that the interest rate would be changed. Well that never happened go figure. We have contacted their customer service center, and the BBB with no avail. The only other step is to go to HUD and get this staightned out. We are first time buyers so we believe everything that they told us, we knew no different. They flat out lied to us about everything. And to top it off, we cant get this house refinanced because it is a manfactured home! We will probablly end up with the 10.25% for the remainder of our loan. The serial number on our contract is not even the correct number. This company are scammers. They will tell you anything to make a deal. They lie with every other breath and they dont even care just as long as you sign your contract. We will be contacting the local news and newspaper and letting everyone that will listen how horrible they are and how the LIE!!!

They told us that any repairs that we needed would be fixed ASAP. Another lie. We have a crack in the marriage wall of our double wide. The back door, even after being 'fixed' still wont stay closed without the dead bolt being turned. All but two doors in the entire house have gaps at the tops from not being properly hung. Everytime we call no one calls us back. The roof will not hold up through this winter, the shingles are barely attached.

If anyone has anything that could help us please email us. We are desperate.
Tammy Z December 15, 2009
factory
Just a buyer beware...I bought my home, paid in full and it has been sitting on my property and I am unable to move in! The factory in Henderson North Carolina has been a major headache! My home was not perfect as it should have been, afterall I paid for it! My home was ordered through an independent dealer (which to me does not make a difference it has Clayton name on it). I put a deposit of $6000. on May 21, 2009 and paid the remainder June 6, 2009 my home was supposed to be delivered the last week of July. However, my home wasn't delivered until September 8th! The Henderson factory in North Carolina neglected to put all my trim among other items in the home. Molding was crooked, yellow putty throughout the home, hole in my linoleum, oh I am not going to bother with every little item however the factory has been to my home 3 full work days and the work is still incomplete, does that tell you how much was wrong? Just wanted to tell you to think and be careful!!! If you live in the West Virginia area and are considering purchasing a Clayton Home feel free to email me at [email protected] so maybe I can help save you a headache!!
AbyD52 September 28, 2009
Scam
Everything about this house is as cheap as it gets! Just about all the paneling has fallen off. The french doors leak when it rains, even after the service guy came out and "fixed" it.

NONE of the holes where the pipes come up into the house were sealed off, making this house extra mice friendly! After sealing off all the wholes and killing all the mice and disinfecting everything myself, the bathrooms started to reek of mice urine again and we ended up having to rip up our bathtubs AND sinks to find they were entering the house through a hole 3 times bigger than it needed to be for the water pipes!

And the skirting was so cheap that the one or two times it hailed lightly in 3 years punctured right through it, then the wind blew off some of the skirting, allowing other animals to take up housing!! Also allowing the feild mice to get under our house, crawl in our walls and die, leaving us smelling decaying flesh! And now they are in our A/C ducts!

All the knobs in the house are too cheap and dont work right either. The back door knob and the french door knob dont lock, we have to use only the dead bolt and the one on the back door is almost impossible to do. You have to pull the door REALLY tight to get it to lock.

There is 1-1/2 inch gap (some have bigger) under all the doors in the house and some are unlevel and wont stay open, but because of the enormous gap, I cant use a door stop. The carpet is cheap. The shingles fly off our roof as if they weren't even attached.

We practically live in a cardboard house. Just a shove busted open our front door.

I called and asked them what do to about the infestation in my A/C ducts, we are breathing mice urine and ***! And they are chewing holes in the ducts, so our room is always hot!! And the guy said nothing can keep mice out and that he would talk to the service department and call me back...guess what? No call back!

I can keep going, but I'm getting very angry so I'll end it right here. You all get my point.
smgalvan04 September 21, 2009
Cardboard house
Everything about this house is as cheap as it gets! Just about all the paneling has fallen off. The french doors leak when it rains, even after the service guy came out and "fixed" it.

NONE of the holes where the pipes come up into the house were sealed off, making this house extra mice friendly! After sealing off all the wholes and killing all the mice and disinfecting everything myself, the bathrooms started to reek of mice urine again and we ended up having to rip up our bathtubs AND sinks to find they were entering the house through a hole 3 times bigger than it needed to be for the water pipes!

And the skirting was so cheap that the one or two times it hailed lightly in 3 years punctured right through it, then the wind blew off some of the skirting, allowing other animals to take up housing!! Also allowing the feild mice to get under our house, crawl in our walls and die, leaving us smelling decaying flesh! And now they are in our A/C ducts!

All the knobs in the house are too cheap and dont work right either. The back door knob and the french door knob dont lock, we have to use only the dead bolt and the one on the back door is almost impossible to do. You have to pull the door REALLY tight to get it to lock.

There is 1-1/2 inch gap (some have bigger) under all the doors in the house and some are unlevel and wont stay open, but because of the enormous gap, I cant use a door stop. The carpet is cheap. The shingles fly off our roof as if they weren't even attached.

We practically live in a cardboard house. Just a shove busted open our front door.

I called and asked them what do to about the infestation in my A/C ducts, we are breathing mice urine and feces! And they are chewing holes in the ducts, so our room is always hot!! And the guy said nothing can keep mice out and that he would talk to the service department and call me back...guess what? No call back!

I can keep going, but I'm getting very angry so I'll end it right here. You all get my point.
krijon1844 August 6, 2009
Leaky wet walls and buckled floors
I purchased a mobile home from Clayton Homes and I have had nothing but trouble. My walls leak and I now have mold. My floor is raised in places. I paid one of their workers to fix my door and the 2 walls on each side and to stop the leak..$560 later... its wet again and I am going to have to have it fixed again. In one room the ceiling leaked so much that when I touched it .. it fell. The repair guy that came said it was due to the runners they put on top during transport.. no one patched the holes. The wall near my back door is wet and under the nearby window. Not only is it wet but if it rains the lights flicker at the front and back door due to the electrical outlets getting wet. I know its only a matter of time before it either falls in or burns down.. either way I will be out from under this thing and the shotty workmanship of a Clayton Home. I only hope that its when the kids and I are gone because I know I dont want anyone hurt. I have stopped asking them to fix it and I even filed a complaint with the BBB to no avail. I have decided now to let it be known of the problems I have had and will continue to have and maybe either force them to change the way they make this crap or STOP someone from making the same mistake. Either way I am on a mission to tell the truth and maybe make it better for someone else!!! if you have any questions please email me... [email protected]
Patrick August 5, 2009
Issues
My wife and I purchased a modular home from Clayton Homes in Greensboro, NC from an E Russell Smith. That salesman disappeared after a while and the home was placed in the lap of a Zone Manager out of the Charlotte area named Bobby Alberts. He told me he would not complete my contract and that I had to take them to court. What gives this person the right to tell me that they are not going to complete an contract agreement and fix the issues on my punch list.

We feel as though we bought a yugo from a used car dealer and our "dream home" is now the "Nightmare on Holder Farm Rd". I want to turn the tables and make this the nightmare for Clayton and make them fix our home to my satisfaction. Our punch list is attached if anyone wants to see it.
clayton home falling apart August 4, 2009
leaking, mold
We purchased our clayton home in 2003, problems started before our first payment with a leak in the bedroom and living room, which they fixed, okay for the first year, then the leak happened again, not only in the living room, but i can say in every room in the trailer on the front side and and areas in the back side of the home. The window in the living room now leaks when it rains, and there are moldy spots from the old and recent leaks. We have tried to fix them but how do you dry out each area?
We also had problems with our air conditioner unit, it only worked for one summer, Clayton came back and fixed it after I complained several times, but they fixed the line with plumbing supplies, which failed (of course) because I had to have it repaired again the next summer by an heating and air company which told me the problem.
I feel we have been literally robbed, we are paying for a home that has constant problems. If you can help please reply.

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