Classic Closeouts

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Classic Closeouts Reviews

asdkhlads May 12, 2011
Pattern of Fraudulent Credit Card Charges
I've recently discovered that Classic Closeouts, an internet shop, has apparently been demonstrating a very disturbing pattern of unauthorized/fraudulent charges against former customers.
The site uses two domains, both classiccloseouts.com and classiccloseout.com . While it certainly can't be confirmed at this point that the charges are a deliberate attempt to defraud customers by the business or an employee, there's enough apparent frequency to cause concern.

In the interest of full disclosure, I once ordered from this site, back in 2004, and I don't recall any problems with the order or the merchant at that time. Over the holiday weekend, I realized that I had a $69.99 charge against my credit card from this merchant, despite never having placed a second order. The charge was sent on July 1, and hit the account July 2, 2008.

Once I realized that my customer account there was probably under an old email address and managed to log in, I found that my entire order history still consists of that one order from 2004 and my credit card on file had an expiration date that passed years ago. I still retain the same credit card number, but the merchant should have requested the newer expiration date from me, even if I had placed a legitimate order. Merchants ask for expiration dates for a reason.
stefrzs January 14, 2011
Fraudulent charges
Well they are out of business and the owner has been charged for fraudulent billing practices.

From the FTC.gov website:

For Release: 01/13/2011
Merchandiser Who Illegally Charged Consumers' Accounts Settles with FTC
'Short Change' Defendant Banned from Internet Businesses that Access Consumers’ Bank Accounts
Defendants in an operation that the Federal Trade Commission alleged stole millions of dollars from consumers by making unauthorized charges and debits to their bank accounts have reached settlement agreements with the FTC.

In Operation Short Change – a July 2009 crackdown on scammers taking advantage of the economic downturn to bilk vulnerable consumers through a variety of schemes – the FTC announced a complaint against Classic Closeouts LLC, its principal Daniel Greenberg, and several other defendants. According to the complaint, Greenberg made unauthorized charges and debits to consumers’ accounts months or years after they bought low-cost clothing or household goods from the Classic Closeouts website.

Under the settlement Greenberg is banned from owning, controlling, or consulting for any Internet-related business that handles consumers’ credit card or debit card accounts. He also is prohibited from making unauthorized charges to consumers’ accounts, making false or misleading statements while selling any goods or services, and using any false or assumed name, including an unregistered, fictitious company name, in his business dealings.

The settlement with Greenberg also imposes a judgment of $2.08 million. He recently filed for bankruptcy, and the judgment will be suspended – upon his surrender of certain personal and household items and the fulfillment of other conditions related to the bankruptcy proceeding – due to his inability to pay. If it is determined that the financial information he gave to the FTC was untruthful, the full amount of the judgment will become automatically due.

The defendants made unauthorized charges and debits to consumers’ accounts ranging from $59.99 to $79.99, and charged some accounts multiple times, according to the FTC complaint. Consumers who attempted to contact the defendants to contest the charges received no response. Many consumers also disputed the charges with their credit card company or bank. By doing so, some consumers initially succeeded in having the charges credited back to their accounts. However, in many instances, the defendants contested these disputes, falsely claiming that consumers had chosen to join the Classic Closeouts “frequent shopping club.” As a result of these false statements, financial institutions reinstated the fraudulent charges to consumers’ credit card and bank accounts.

At a court hearing in June 2009, the court issued a temporary halt to the alleged illegal conduct of defendant Classic Closeouts, LLC, as well as an asset freeze and a receivership. In July 2009, the FTC amended its complaint and named two more individuals – Jonathan Bruk and Stephanie Greenberg – along with several companies, as defendants. In December 2010, the FTC again amended its complaint to make Stephanie Greenberg a “relief defendant, ” alleging that she had received significant sums of money from the defendants’ unlawful scheme.

The Commission vote authorizing the staff to file stipulated final orders against Daniel Greenberg, Jonathan Bruk, and Hazen NY Inc. was 5-0. The Commission vote to authorize the staff to file the December 2010 amended complaint and stipulated final order against Stephanie Greenberg was 4-1, with Commissioner J. Thomas Rosch dissenting. The U.S. District Court for the Eastern District of New York entered stipulated final orders on December 13, 2010. Also on that date, the court granted the FTC’s motion for a default judgment against the remaining corporate defendants owned by Daniel Greenberg.

NOTE: The Commission authorizes the filing of a complaint when it has “reason to believe” that the law has been or is being violated, and it appears to the Commission that a proceeding is in the public interest. A complaint is not a finding or ruling that the defendants have actually violated the law. A stipulated final order is for settlement purposes only and does not constitute an admission by the defendants of a law violation. A stipulated final order requires approval by the court and has the force of law when signed by the judge.

Copies of the documents related to these cases are available from the FTC’s website at http://www.ftc.gov and also from the FTC’s Consumer Response Center, Room 130, 600 Pennsylvania Avenue, N.W., Washington, D.C. 20580. The Federal Trade Commission works for consumers to prevent fraudulent, deceptive, and unfair business practices and to provide information to help spot, stop, and avoid them. To file a complaint in English or Spanish, visit the FTC’s online Complaint Assistant or call 1-877-FTC-HELP (1-877-382-4357). The FTC enters complaints into Consumer Sentinel, a secure, online database available to more than 1, 800 civil and criminal law enforcement agencies in the U.S. and abroad. The FTC’s website provides free information on a variety of consumer topics.

MEDIA CONTACT:
Betsy Lordan
Office of Public Affairs
202-326-3707
STAFF CONTACT:
Leonard L. Gordon or Robin E. Eichen
Bureau of Consumer Protection
212-607-2829
(FTC File No. X090058)
(Classic Closeouts Settlements)
AlexL99 November 27, 2009
Merchandise not received
I ordered some merchandise from them and I followed the tracking on FedEx. At the end fed ex returned my package saying that the consumer refused the package. When I checked the address label they put the wrong city on the address label. My package was sent to Pompano Beach and I lived in Oakland Park. I called classic closeouts and explained to them what happened to see if they can reship my package or given me a refund. They did neither and every time I called they kept giving me the run a round. I was told my refund was being processed and it would take time but I never got a refund just the run a round and the manager was always busy or not in. They are just a bunch of crooks.
ZacJ74 November 9, 2009
New camera no battery
Ordered and paid for a new Canon camera, then company rep called and said it didn't have a battery. He tried to sell me a battery at a high price. When I said, no, he then tried to sell me an extended warranty for $169. When I said no, he then offered it for $69, and just keep hammering me to take the deal. When I finally said No for the tenth time, I hung up. I went to check the order status, and it says back ordered.

I canceled, hopefully my card won't be charged, as others have written has happened to them.
Trevor February 5, 2009
Scam
I returned 3 items to Classic Closeouts. The delivery confirmation states they received the merchandise on 09/18/2008. After emailing them at the end of Sept., "Yuris" wrote me back on Oct. 1 saying the return had been processed and my credit should appear in a few business days. After a few weeks, I emailed again, again and recieved no response. I called their number and spoke with "Sam" on 11/04. He said he would give it to his supervisor and have him call me back. Never called. On 11/06, same guy...same story. On 11/09 I called and he started getting nasty with me claiming "We've already been thru this." Yes, we have, but I want my money back. Still noone has called me back. DO NOT BUY FROM THIS PLACE!!! I don't doubt one bit the positive reviews on this site are from the scam artists running this sham of a company.
Ian January 6, 2009
Bad service
I returned 3 items to Classic Closeouts. The delivery confirmation states they received the merchandise on 09/18/2008. After emailing them at the end of Sept., "Yuris" wrote me back on Oct. 1 saying the return had been processed and my credit should appear in a few business days. After a few weeks, I emailed again, again and recieved no response. I called their number and spoke with "Sam" on 11/04. He said he would give it to his supervisor and have him call me back. Never called. On 11/06, same guy...same story. On 11/09 I called and he started getting nasty with me claiming "We've already been thru this." Yes, we have, but I want my money back. Still noone has called me back. DO NOT BUY FROM THIS PLACE!!! I don't doubt one bit the positive reviews on this site are from the scam artists running this sham of a company.
November 17, 2008
Unauthorized Charges
I have three separate charged to my credit card account for some type of "membership". I have disputed the charges to no avail because Classic Closeouts keeps sending my credit card company copies of an email that I supposedly received and used to purchase these three memberships. Two of the charges are for $69.99 and the third is for $59.99. I have called the number provided dozens of times and left messages. I have contacted the "24/7" customer service on the website dozens of times as well. No return phone calls. No return messages. This company is a total sham. I had one purchase in December of 2005 and would certainly never have purchased from them again because the quiality was so poor. I have complained to the Better Busisness Bureau and have also sent letters to many news outlets just to see if I can cause a stir. I recommend everyone else do the same thing. Before long, 20/20 or 60 minutes might do some investigating and get something done about this. I'm not made of money and have spent many, many hours trying to resolve this matter. Perhaps a class action lawsuit is in order??? Are there any attorneys out there willing to make a great deal of money off of several hundred people that are P.O.'d at Class Closeouts???
November 13, 2008
Return/Poor Business Practices
I returned 3 items. Delivery confirmation states they received the items 09/18/08. It's now basically 2 months later and have not received refund. They have answered only 1 email. On Oct. 1, "Yuris" wrote me back claiming the return had been processed and I would have my credit in a few business days. Well, here it is... a month and a half later. I call their number and the guy that answers says they recieve these kind of complaints all of the time. He also said he gets cussed out on a daily basis...hmm...wonder why? The last time I called which was 11/10/08, he said he put the refund thru and I should have it in 10 days. Not that I beleive it. Guess I'll be calling back around Nov.24th. Till then, I'm going on every site I can to warn others NOT TO DO BUSINESS WITH THIS COMPANY.
November 5, 2008
FRAUD/Stealing
This company charged my debit card $79.99 without my authorization. I didn't order any items from them since 2006. I then find out that they are doing this to many others.

This is FRAUD, and needs to be stopped. I am in the process of trying to dispute this with my bank, but they just told me that they consider this matter closed due to they could not substantiate my claim!
October 24, 2008
Poor business practice
I sent a few items back back because one sweater ran VERY small, another looked worn and was dirty and also missing the tag (clearly worn before I recieved it!) and a shirt of VERY poor quality. The items were delivered to Classic Closeouts on Sept. 18th. It is now October 14th and I have yet to recieve my refund. I emailed them over a week ago and was told the return was "just recently processed" and it should take a day or two to recieve my refund to my credit card. It's now been over a week. I sent another email 2 days ago, and have yet to received a response. I'm thankful I found this website so I can be sure to include my findings of poor business standards in my next email to "customer service." If I don't have my money by the end of this week, I will be contacting the BBB, because I feel thats the last resort.

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