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February 28, 2008
Unable to resolve my issue, then terminated coverage due to technicality
I bought the CityAdvantage Protection Plan when I bought my HP Pavilion dv1000 laptop. After the manufacturer's warranty expired, the laptop began shutting itself down randomly. On some days, I would be working on a big document and would lose work when it happened, not to mention the time to boot back up and get back to where I was. I didn't call at first, but eventually called to discuss the issue with the techs on a couple of occaisions who tried to suggest ways for me to fix it. They always suggested that it was a software issue. They had me defrag, etc. They never did any diagnosis. They had thick accents and didn't seem to know much about how to resolve it. The third time I called, I planned to try to force them to take it in for diagnosis, but they informed me that my protection had just expired. I said that there was an open ticket and that the problem was not resolved. They told me that since 30 days had passed since my last call, the ticket had expired and that they could not help me.
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March 27, 2007
This is not right!
I contacted cityadvantage about having my television repaired as it was still covered under the warranty. I was contacted by a repairman and advised he would be at my residence on 3/23 after 1 p.m. At 3 p.m. I called him to determine his estimated time of arrival. He told me he would be leaving for my residence in an hour. At 4:15 he called me to tell me that he would not be coming to my house as he finally checked his parts and noticed the part he thought he had for my repair was not correct. He would have to order the part and may be out sometime next week.
I called cityadvantage to lodge a complaint and after a lengthy wait, was given an "Incident number" and put on hold to talk to someone at the corporate office. After a 52 minute hold, on my cell phone (the only phone I have), I hung up as it has been my experience no one in "corporate" is going to answer as it was now after 5 p.m. Now I'm left with a broken TV, which will be fixed when hell freezes over and a potentially large cell bill. Is there any recourse?! This is NOT right!!!
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