Purchased items under a promotion of free financing (with an administration fee). About 6 months into the 2 year free financing Citifinancial started to collect a $20 per year fee for using their financing.

Citifinancial 1 888 638-2274

citifinancial receieved an inquiry about an acct. with a name similar to mine. the d.o.b. ss# and address did not match yet they still verified it was my acct. the inquiry was made by transunion credit reporting. transunion will not remove this from my acct.

I was told back in October that I was eligible for a Harship-I was trying to get a modification--at that time I rec'd the hardship which dropped my payments appox $200.00-and at that time I was told that this would be for 5 months-and I would be asked after that time if I still needed- and all that I would need to do is tell them that I still needed the relief and they would extend another months-this was told to me by Maurice of Citifinancial-well I recd a letter in Nov asking if I still needed the relief-at the time that I rec'd the letter I called Nov 25th and spoke to Georgia explaining that I was still in need of the relief at this time- she explained that I would have to come in and complete another form-and I stated no problem- the payments are suppose to go back eff 2/2010--I had not heard anything from them-so I called today-and spoke to Maurice again and explained that I had not heard from them and it was getting closer to Feb.-he told me that I would not be eligible because there was a new law with Citifinancial -and that I would have to requalify because of some things and bring all of this new info in, that I did not really understand-but I did ask when this new law went into effect, because everything that they had told me was based on last year-he stated that he had to ask his manager Tangi(not really know if I spelled her name correct)-he put me on hold and came back and said that she said it went into effect 1/2010-and I asked him what does that have to do with what he had expalined to me and our arrangement of last year-he said that he does not make the rules-only have to go by what they tell him-at that time I was so upset and afraid, that I told him not to worry, that I would contact the main office-but there is really no way to find information how to tell any one about the unfairness of their practice-If you are told something and you do what you are ask to do at a certain time-that's what you are expecting and that is what you expect a business to do for you- I forgot he did say if I got him all this information-that things COULD work out better for me-that is all find and good-but just do what you had told me-and if you really want to help-do that after the next 5 months-in which I really don't think they did what they could for me, but me trying to find relief -I have felt messed over-and am really scared and thinking that companies really try to get over on you and then change thins around on you-I know that they have had some financial difficulties-but that is not the way to do your customer, especially when you have always been a faithful custome--I am not really sure if they did all that they could help me anyway.now they are not living up to what they said

As a former employee of Citifinancial I can tell with all honesty and sincerety that this company is a true Predetory Lender. Citifinancial provides personal loans and mortgages to consumers who have less than perfect credit. They offer interest rates that range from 16% - 30% in most cases. As an employee for Citifinancial we were encouraged to make the biggest loan possible that the customer qualified for. For example, if the customer came in to borrow $1500 for auto repairs but qualified for $7500 we were encouraged to do whatever it took to get them to go for the biggest loan. Even if it meant the customer would struggle to pay a high monthly payment, but still qualified for the loan under Citifinancials ability to pay guidelines, we were to talk them into the higher loan. And to add to the company's bottom line we were made to offer the customer optional credit insurance that would "protect" their loan in the event of death, disability, or unemployment. Of course these products added premiums to the overall cost of the loan and increased the customers monthly payment but if we didn't sell these products we would get written up by our managers. It was highly frowned upon if we did not sell optional credit insurance on each and every loan we made. And as for our mortgages, we had to offer mortgages to prospective customers at interest rates well above sub-prime. The average interest rate with Citifinancial is 12%. How can you possibly sit across the table from someone and tell them it is in their best interest to consolidate a few bills with a mortgage for 30years at an interest rate of 12%?????
Each and every day we had to make solicitation calls to customers that already had outstanding loans with us to get them to refinance (add more money) or start their contract over in order to skip a payment or bring the account up to date. Citifinancial does not want the consumer to ever pay them out. They want to keep refinancing and adding to the balance in an effort to keep you (the consumer) in debt to them. I would never recommend Citifinancial to anyone needing a loan. Go to your local bank or credit union and try first. If you ever get involved with Citi it is not likely you will ever get away!

My husband and I had two loans out with Citifinancial. We paid off our first mortgage with them, and tried to refinance the second one to get a lower interest rate. They sent an appraiser who actually devalued our property after we had our home updated. We put in new heating and air conditioning, new electrical system, all new windows and doors, and the stupid appraiser gave our home less value than before it had all these upgrades. When I complained to the manager, they stated, "Oh, we fired that appraiser, he didn't know what he was doing". I asked them to send another appraiser, and they refused to do so without more money to pay another appraiser, even though they, themselves fired the previous one for not knowing what he was doing! We went to my credit union and got a much lower interest rate, and are so HAPPY to be out from under the greedy Citibank. Do not get a loan from these people unless you just want to loose money. They do not treat their customers fairly at all. They have the nerve to treat the tax payers, WHO BAILED THEM OUT OF DEPT, like crap. They ought to be forced to pay back all that money with a high interest rate, just like they charge their customers. Anyone would be crazy to take a loan out with them.