|
July 24, 2008
Customer service is awful
My wife and I are trying to sell our house(built in 1950 needs work) the 1st is with WAMU and they are willing to do a short sale the problem is that Citifinancial will NOT remove the junior lien for $1, 000 (this is all WAMU's investors will allow to give Citi) we have offered to give CITI the junior lien position on a brand new home that we have in Alabama for the balance due. We have always paid Citi on time! We showed them the buyer's contract to buy the listing agreement and the short sale agreement from WAMu proving that WAMU will only give them $1, 000. Citi will not agree to recast our loan and move the lien to our other house!!! They want $9, 000 to settle the $15, 000 debt. If I had $9, 000 I would jump at that and the house wouldn't foreclose!!! I have been telling CITI for 4 months that I don't have that kind of money!!!1 No one will listen, I have called the district and regional manager and the office in Baltimore the guy there was really rude to me...the best part is today I receive a letter saying that they are trying to garnish my wages...so I am going to let WAMU foreclose and then CIT won't be able to garnish or collect another dime!!! So that is what they get for being GREEDY and RUDE!!!
|
|
|
July 20, 2006
Never trust their words
Citifinancial (Westgate Plaza, Westfield, MA) is a lender who used deceptive practices with me on my mortgage. They sneakily switched my mortgage rate from fixed to adjustable!, and did away with my 'Agreed Rate Reduction Rider'.
I took out a mortgage with Citi financial in April, 2004. It was for a FIXED INTEREST RATE, also there was to be a Rate REDUCTION after two years of good payments.
In October, 2004, I asked to increase the Mortgage AMOUNT by five thousand dollars, KEEPING the SAME TERMS.
Shelly, from Citifinancial said she would do that, and that eveything would REMAIN The SAME! Well, She switched my rate from FIXED to Adjustable, and got rid of the rate reduction all together. I did not notice the changes as I signed for the new amount (I fooolishly took her word). Now, two years later, Instead of my interest rate going down as origionally promised, it will go way up costing me thousands of extra dollars over the 30 year loan. I think this is deceiptful business practice.
|
