Citifinancial mortgage

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Category: Business & Finances

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Citifinancial mortgage Reviews

Grannyryan April 25, 2011
Scam
Borrowed 40, 000 fifteen yrs ago on a fifteen yr. morgage, should have payed off this mt. as was stated in loan documents. Well there is still 16, 000 owed. 600 dollars a mt. for 15 years is around 108, 000. can anyone explain this. I can see maybe a small amount being left. but 16, 000? How many yrs will that be ?

I can get no answers from citi. I have been asking for read outs for three yrs. and have not gotten one yet. Have an attny. as of this week, maybe they can get some answers. Hot.
Aabbott February 15, 2011
need a payoff figure to pay off house. Cant get!
About five years ago we filed bankruptcy . We kept the house and have made all our payment and would like to pay the house off and cant get a total. I even sent them a copy of the last loan agreement to see if this was right. I hate to start missing payment just to get their attention.Why cant they even acknowledge my letters to them I know they are getting them as they are getting the payments (even once register)any one their!!!I would even consider re writing the note to a smaller mortgage payment with less interest.
Kimoeskimo February 14, 2011
Stay away
I have had a mortgage with them in canada since 1998, never been in default or late at the end of 2010 i had to stop the direct debit out of my accounr as our pay days changed in January we got hit hard financially I cantacted them and told them January's payment would be made in February now I am getting calls and being pushed by them and harassed. the only hope I have is to sell my property and pay them off. consumer be careful there way of doing business stinks and so do their mortgages I am in canada and by the way I am also a senior. that kind of treatment I do not need especially when I notified them in writing.by the way notifying in writing is far better than on the phone with this finance company.
Mark Kaufman February 7, 2011
Incompetence
I just refinanced with CitiMortgage from a Citimortgage loan. I received three different letters from CitiMortgage on the same subject (no idea why they sent me 3 letters). The first and third letter indicated that EZPay will transfer from prior CitiMortgage Account. The second letter indicated that it wouldn't.

Website terms clearly indicate EZPay will transfer with a refinance. Just to be sure, I contacted the call center, and they said EZPay would transfer though couldn't confirm because the new account wasn't visible. Called tonight as payment due date was approaching and learned nothing transfered to new account. Three calls to call center and one hour later resolved nothing though it was now my problem. I am out of the country on business so it is not exactly as easy as dropping a check in the mail.

It is clear that call center personnel aren't trained or knowledgeable as each time they provided different guidance on issue. One call center representative provided instructions to create a new, unique online account for the loan. I followed his instructions only to have new account get rejected because it used a common e-mail address as an existing account (that would be my existing account). My favorite response was that second individual who was very anxious to simply mail me an EZ Pay application form to close out the issue.

In hindsight, I eventually figured out that it should have taken 3 minutes to walk me through the following steps:

1) Admit Citimortgage screwed up and for whatever reason, the new refinanced loan didn't transfer EZPay from prior loan as they stated it would

2) Provide direction that it's very simple and fast to link a new loan to your existing online account

3) Explain that I will have to re-enter Bank information again for EZPay, but you will be able to instantaneously make an online payment for the first payment once this step is complete.

Instead, I wasted 1 hour with increasing blood pressure on the phone trying to get some help to only have to figure out this out for myself. Hope this helps anyone else with a CitiMortgage Refinance and EZ Pay.
Mike H January 25, 2011
Stay away
I have a loan with Citifinancial which I have payed directly from my bank. My bank sense the check a full 10 days before it's due every month. However, I keep getting called from Citifinancial saying the payment is late. The problem seems to be the address where I send the payment. Every time I call they tell me I have the wrong address and give me a different one.

Originally the address was in North Carolina, then it changed to South Carolina, now they say it's Nevada.

The worst part is they always call and try to make me send extra payments. I've paid over twice the monthly minimum like clockwork every month. However, they still treat me like I'm a deadbeat who doesn't pay their bills.

Once this loan is paid off, I will never do business with Citifinancial again.
Luvswork October 11, 2010
Rip off
Refinancing my mortgage through CitiFinancial was the biggest financial mistake of my life. Since refinancing with CitiFinancial my principal has increased not decreased. Payments have not been posted correctly. According to their records I am 4 months in arrears despite making monthly payments.

I have requested an printout of my payments for the past year and was denied. I have my payment records and can validate them all but the Customer Service Rep with which I am working with by phone says they do not agree with CitiFinancial's records. I have received letters from Attorneys and when I contact CitiFinancial they apologize for the mistake and tell me to disregard. Two months later CitiFinancial's records, according the the CSR agrees with the Attorney's records I was told to disregard. They never supply anything in writing with which to make an informed decision or document what I am being told.

I don't want to loose my home, especially since I have been making my mortgage payments, but I may have no choice. I am tired of the hassle and the emotional roller coaster.

Buyer beware or Borrower beware when you sign a contract with CitiFinancial.
Thomas April 28, 2010
Charging me for the wrong loan
I had a loan with Citifinancial for a motor cycle. I then took a refi loan with them to stop from losing my home because of Litton Loan. (Just look them up once!!)

We combined the smaller loan with the home refi. 3 years later they arte saying that I need to pay the small loan because it wasn't paid up.

When we went in to the office, we signed two checks. One was to pay Litton and one was to pay Citi back for the smaller loan. Somehow they made several small payments to themselves and someone kept the rest. Now I owe the grand total of the 2 loans combined and extra for the one not paid.
MadAngry June 9, 2009
financial
I have several complaints about CitiMortgage too numerous to put here so I have created for them a new blog;

http://fraudulenttransactions.blogspot.com/2009/06/shiti-attitude-email.html
October 30, 2008
Beware of Citifinancial
My husband divorce was messy and we ended up with alot of debt from it plus we gained custody of his children. We ended up buying his ex out of her portion of the house, but to do that we had to refinance. With the horrible credit situation she left their finances in we were limited to where we could go to apply for a loan. Citifinancial seemed to be a savior for us; they were polite and eager to help us. If I knew then what I know now, his ex could have kept that house.

We ended up refinancing the house and to my amazement even in the horrible condition the home was in, they gave us $125, 000 but with a high rate. We paid off our debt and bought out his ex. A few years later we had accumulated some credit cards and went back to them. They actually refinanced our house again and gave us a new Mortgage loan of $135, 000 with a rate at 10.5%. My husband was forced to work both days every weekend to help make ends meet because our Mortgage payment was so high. In 07 I got pregnant, my father died, our AC went out in our house and our Truck, and my mother was diagnosed with terminal cancer. To say the least we were having a sucky year. Since then we have never fallen behind on our payments, mainly because my dying mother is helping us so that we don't ruin our credit that we've worked so hard to repair. I recently called Citi because my husband's work as eliminated overtime and with child care costs and everyday living expeses it has become to much for my family and my dying mother to deal with. I advised them of the situation and asked them if possibly we could reduce our rate. NO. We make to much. See I was advised by the local office that CITI does not take into consideration EVERYDAY LIVING EXPENSES when it comes to qualifying customers for their loans. However, if i wanted to apply, my credit was exceptional and they would be more than willing to get me another loan.

I thought that with then new Housing Bill that passed that maybe we would get some relief... but nope... you have to have 31% of your gross monthly income going to the Mortgage company. We are short $500... so even the government won't help me out. I have 3 kids to support and we have to have a place to live. I can't burden my mother with anything else. My husband and I are now having to go through a Money Management Service to assist us with dealing with Citifinanacial, but thats still no gaurantee that they will reduce our payment.

BEWARE: do not do what I did and get a loan from Citifinacial. As a company, they are more than willing to help you when you can afford it, but get into a bind and they get out a noose to help hang you.
August 24, 2008
Foreclosure and insurance claim
Because of poor customer service and lack of their employees documenting each phone encounter we ended up losing our home to foreclosure. We had a buyer willing to do a short sale and he experienced the same thing. Phone calls made to citifinancial were always repetative. No one we talked to had any idea of what was going on with our short sale. We had signed papers and thought everything was in order at one time and when the buyer contacted the bank to find out the status, he was told they lost the paperwork and to resubmit. This was done, but to no avail, we ended up losing our house in the end. In the midst of all this, we had a pipe break at the house on the second floor in the winter. The water ran for at least a week causing irreputable damage. We filed an insurance claim which took a while to work out. In the end, we ended up receiving a check made out to us and the mortgage company, by this time, the bank had taken our house and sold it. They no longer had possession. Now I am stuck with huge bills from the flood. The bank wont endorse the check because they no longer have an interest in the property, the insurance company needs a letter stating this before they can reissue the check. We called the bank and sent a letter requesting this release. I attempted to follow up on the letter I sent and everytime I contacted the bank, no one seemed to know what was going on and made me repeat the incident over and over. I would be transferred to someone else and again I would have to repeat the situation. I re sent the letter and have yet to hear back from them. We are in a dire situation because the check expires Oct. 1 and we have been working on this since May. Can someone help us.

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