When this bank moved its systems to India it make a mess of the online records - it reported an incorrect balance. It was impossible to talk to anyone about this, they never apologised. Last week I downloaded some software they advised me was necessary to protect my passwords - it had not been tested and brought my PC to a halt, I had to un-install and reboot. This week, I find my current account balance is £4, 205 different from the detailed records of the account. I call, the 'customer service' person does not understand English - and hangs up. I call again - they go to get a supervisor and the line goes dead. I call a third time and the person spends 10 minutes telling me I don't understand anything and that it is quite normal for the summary balance to disagree with the detail. I could go on. This bank is so miserably bad - people should know how bad. I am finally moving my account, because its the only way I can complain. How can I tell the world about how bad this bank is?