citibank / sears credit cards

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Category: Business & Finances

Contact Information
United States

Phone number: 1-800-669-8488

citibank / sears credit cards Reviews

Char W February 24, 2010
Unexceptable Customer Service / Unsavory Buisiness Practices
I had a credit limit of $6, 750.00 and was reduced to $900.00. The way that I found out was when my card got declined in a store when I was making a purchase. I immediatly called customer service. I was told that nothing could be done, they could do what they wanted to, and I was lied to as well. Then I finally got a call back, but they called the wrong number. then I called back for another call back. They called and left a message. Of course this is after I had been told several times that they could not do anything. Then I called the unit manager back, and I still have not gotten a call back. That was on 2-13-2010. I find this treatment unexceptable especially when I have payed my account on time, over 5 times the minimum payment, payed off three student loans and one through citibank (ontime, early, and with no lates), and I am in good standing with all of my credit accounts. The only thing is that I have a bankruptcy which I had when I opened the account in 2007 with a limit of $1, 500.00. Then in 2009 it was changed to $5, 000.00, and then to $6, 750.00. I feel that this company should look at each individual account before they change your credit line. I do not think it is fair.

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