I called after thinking I lost my card and talked to an Indian man I could barely understand for an hour and a half before I THOUGHT I had canceled the card had a new one with a new number sent out. I made sure and asked if the number would be changed and if I would have to set up a new account online, to which he responded yes. A Week later I got a new card with the SAME Number! Infuriated I called the company and asked to speak to someone in america, they me the card had not been reported as lost or stolen. When I asked why when my card could be floating around anywhere the man on the phone got agitated and said he didn't know.