My boss went to the Circuit City in Lancaster, PA and was treated very poorly. She was in the store for 20 minutes and no one helped her. When she asked for service, the associates directed her to other associates. When she finally got frustrated she went to customer service and was directed to a manager. The manager on duty said to her that she would just have to wait because of it being unusually busy.

I don't think that was a proper response. As a manager they should have helped my boss. She was ready to spend $3000 on computers. They lost out!